Investigating malfunctions, Customer service and guarantee, After sales service – Candy CDB 264-80 User Manual

Page 16

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During drying phase the drum will accelerate to a higher speed to distribute the load
and to optimize the drying performance

Plug not in socket.
Not switched on.
Power failure.
Fuse blown.
Door open.

See cause 1.
Tap turned off.
Programme selector not correctly positioned.
Fill hoses are kinked

Kink in discharge hose.
House drain is blocked

Leaking gasket between tap and water inlet
hose.
House drain is blocked
Soap drawer blocked with soap residues

Water has not yet drained away.
"No spin" selected (certain models only).

Washing machine not completely level.
Transit brackets not removed yet.
Load not distributed evenly.

Two minutes have not elapsed since the
programme finished.

1. Does not work on any
programme

2. Does not fill with water

3. Water does not drain away

4. Water on floor around the
washing machine

5. Does not spin

6. Machine vibrates a lot
during spin

7. Door will not open

Plug it in.
Switch on.
Check.
Check.
Close door.

Check.
Turn on tap.
Position programme selector correctly.
Straighten fill hoses

Straighten discharge hose.
Clean drain

Replace gasket and tighten hose and tap
well.
Clean drain
Clean soap drawer

Wait a few minutes for machine to empty.
Reset button or turn "no spin" knob.

Adjust the special adjustable feet.
Remove transit brackets.
Rearrange the laundry evenly.

Wait two minutes.

Investigating malfunctions

What might be the cause of…
Defects you can remedy yourself

MALFUNCTION

CAUSE

REMEDY

The machine makes a
different noise when
spinning! This is because it
has a brush motor for better
performance.

Only a small level of water can be
seen in the drum! This is because
new machines do not use much
water, yet achieve the same standard
of washing and rinsing.

31

30

Note:
The use of environmentally-friendly, phosphate-free detergents can have the following effects:
-

waste water from rinsing may be cloudier because of the presence of zeolites held in
suspension, without the rinse performance being adversely affected;

-

presence of white powder (zeolites) on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.

-

The presence of foam in the final rinsing water is not necessarily an indication of poor
rinsing.

-

Anionic surfactants used in washing detergent formulae often prove to be difficult to
remove from the laundry itself and, even in small quantities, can still cause considerable
foam production.

-

Carrying out more rinse cycles does not serve any purpose in such cases.

CUSTOMER SERVICE AND GUARANTEE

Your new appliance is fully guaranteed by the manufacturer for 12 months against
electrical/mechanical breakdown excluding:
A. Any faults which occur due to bad installation or misuse of the machine.
B. Any faults which occur due to repair of, or interference with, the machine by any person
not authorised by the manufacturer to carry out service.
C. Any faults which arise from parts fitted to the machine which are not the manufacturers
original parts.
D. Any faults arising from non-domestic use or unusual or abnormal use of the machine.
E. Any faults arising from operation at an incorrect voltage.
F. Any faults arising from incorrect operation of the machine.
The guarantee applies to Gt. Britain and Northern Ireland only, and is an addition to your
statutory rights.

After Sales Service

If, having investigated the possible malfunctions on the chart on the previous page, you
believe the appliance is not working correctly, please call our After Sales Service dept. on
telephone number:

Gias Service - Tel: 08705 400 600

Support Service (Eire 018301 666)

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