Activeforever TV Listener Wireless Headphones - Manual (Page 7)

AC adapter is not
connected or electrical
outlet is out of order.
Transmitter is not turned on.
Batteries in headset are
low or improperly installed.
Transmitter and/or headset
are not on.
Batteries in headset are
low or improperly installed.
Headset is not in line
of sight of transmitter.
No audio output from
audio device.
Transmitter is not properly
plugged into audio device.
Headset and transmitter
are too far apart.
Check connection
or change to another elec-
trical outlet.
Make sure power switch
is set to “ON” position.
Check or charge batteries.
Use only AAA rechargeable
batteries. Do NOT use
alkaline batteries.
Make sure both units are on.
Check or charge batteries.
Use only AAA rechargeable
batteries. Do NOT use
alkaline batteries.
Make sure nothing is
obstructing the transmission
of the infrared light rays
from transmitter to headset.
Check sound on your
audio device.
Check connections. Make
sure adapter is plugged
into the audio output jack
(not input).
Bring them closer together.
Maximum range is 33 feet
(10 meters).
Four red lights on
transmitter do not
illuminate.
Power indicator light
on headset does not
illuminate.
No sound from headset.
{ 12 } { 13 }
PROBLEM POSSIBLE CAUSE SOLUTION
Troubleshooting
If you believe your TV Listener J3 is not operating properly, please refer to the
Troubleshooting Guide below. Improper installation of the transmitter is the leading
cause of malfunctions. If you are unable to solve the problem after checking the
Troubleshooting Guide, please follow the instructions for microphone installation (refer
to Pg. 8). If you can hear your audio device from the headset using the microphone,
the problem may be due to improper installation or issues with your television or audio
device. If you can not hear anything from the headset when using the microphone,
please contact our Customer Service Department at 1-877-736-6760 Mon-Fri from
9:00AM-5:00PM Eastern Time, or e-mail us at [email protected].
Tips for Using Your TV Listener J3
• If you are using your TV Listener J3 with an LCD or plasma television and are experi-
encing static, connect the transmitter to your cable box instead of your television.
Follow the instructions for Stereo Installation on Pg. 6. Also, move the transmitter so
that it is not directly in front of your television. Move the transmitter as far from the
television as possible while making sure it is still in the line of sight of the headset.
• If you hear static or a radio signal from your headset, it may be due to the electric
current to the transmitter. Unplug the AC adapter from the electrical outlet and plug
it into a surge protector. Then plug the surge protector into the electrical outlet.
• When connecting to your television or other audio equipment, be sure to use the
audio OUTPUT jacks. If you are connecting to your television, these jacks are located
on the back of the television. Do NOT use the audio jacks on the front as these are
audio input jacks.
• When charging your headset, make sure the transmitter is turned on and the head-
set is turned off.
• Only use rechargeable batteries. Do NOT use alkaline batteries or you will severely
damage the hedset.
• If your headset is not working, check the batteries first. Make sure the batteries are
charged and properly installed. Also, be sure the transmitter is turned on.
Care & Cleaning
Disconnect the transmitter and remove all batteries from the headset before cleaning.
Clean the exterior of the units with a soft, dry or slightly damp cloth. Do NOT spray with
cleaning products or solvents. Do NOT submerge in water or any other liquid.