HR Green Real World Applications for Alternative Service Delivery - Manual (Page 21)

Summary of Findings
• While hourly rate estimates suggest opportunities for cost
reduction could occur , it’s important to:
– Review current labor agreements and determine what the City
can do and when
– Define service level expectations
– Performance expectations
– Metrics that measure costs – man-hours, commodities, and units
of completed work
– Identify unintended consequences of alternative service delivery
methods