Spicer Ratio Flex Program Guide - Manual (Page 6)

Ratio Flex Program Guide HX0450-2012
4
OE Dealers go to the Spicer website listed below to submit a 1)
request.
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Select Ratio Flex
“Work Order” button and the On Line
2)
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in. A valid e-mail address is required as this is the preferred
means for communication of the request. Enter the required
information and click the Submit button to send Dana your
request.
Dana Aftermarket Group will receive your request and 3)
process it immediately. Processing request time can vary
depending on volumes and the complexity of each individual
request. Dana to commit to having request quotes for ratio
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OE Dealers will be sent an electronic quote response 4)
back for each request. The quote will have detailed the
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request. Each approved request will include a unique
reference number and a RGA number with further instructions
for the dealer. The dealer is required to pay for the
administration fees using a credit card.
The Dealer should contact Dana Aftermarket Group customer 5)
service at 1-877-777-5360 (option 2) to place their order.
They must have the following information in hand to
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.
The Reference Number or RGA number from Ratio x
Flex quote
A Valid Credit Card x
Carrier Shipping Instructions or name of Freight x
Carriers
IMPORTANT: Please have either the Reference number or
RGA number available when doing any inquiries to Dana
regarding your Ratio Flex request or for any other related
questions. Not having this number will only delay the
response time.
A Dana customer service rep will process and complete 6)
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The order for carriers will be placed immediately by Dana. 7)
Shipments of carriers are sent FREIGHT COLLECT. Shipping
times for replacement carriers can vary depending on number
of carriers involved or model options being selected.
NOTE: Dana will process orders and request shipping of
replacement product within 10 business days. While the
intent is to ship product before the 10 days, it does not
constitute a guarantee shipping date.
8) The Dealer will be invoiced for the new carriers by Dana
after they ship out. Once the original carriers are retuned
back to Dana in like new condition, the invoice amount for
the carriers will be credited back in full.
9) Upon receiving the new carriers,
. The quote will contain detailed
carrier return instructions, the RGA number assigned to the
order and shipping return address.
10) Upon receipt and inspection of the original carriers by Dana,
full credit will be issued for the invoice amount less any
repairs required to the original carrier(s).
NOTE: If carriers are not returned back to Dana within the 30
days a $100.00 penalty will be charged to the dealer
’
s credit
card. Payment is expected for the full invoiced amount
of the carriers. The shipping return addresses are shown
below.
All Shipping Returns for U.S.
Dana Holding Corporation
1491 Dana Dr
Henderson KY 42420
ATTN: RATIO FLEX
RGA#
All Shipping Returns for Canada
Dana Aftermarket Group
C/O: Nimble Transport
75 Medulla Ave.
Toronto, ON M8Z 5L6
ATTN: RATIO FLEX
RGA#
NOTE: For Ratio Flex carrier returns in Canada, freight
forwarders must contact Nimble Transport at:
(416) 233-1522 to schedule deliveries.
For questions regarding Dana Axles - Contact:
Dana Aftermarket Group
Holland, Ohio
(877) 777-5360
Fax (888)886-6021
Ratio Flexibiltiy Program Guidelines and Instructions