Milton CAT 972K - Manual (Page 12)

Owning Costs
Proven
Best
Investment
Customer Support Agreements
A
Customer
Support
Agreement
(CSA)
is
an
arrangement
between
you
and
your
Cat
dealer
that
helps
you
lower
your
total
cost
per
ton.
CSAs
are
flexible,
allowing
them
to
be
tailored
to
your
business
needs.
They
can
range
from
simple
Preventive
Maintenance
Kits
to
elaborate
Total
Cost
Performance
Guarantees.
Having
a
CSA
with
your
Cat
dealer
enables
more
time
for
you
to
do
what
you
do
best
– run
your business.
Monitoring Systems
Monitoring
product
health
is
key
to
optimizing
the
life
of an investment
into
a
Cat
Wheel
Loader.
•
Cat Product Link
–
Cat
Product
Link
allows
remote
monitoring
of
equipment
to
improve
overall
fl
eet­
management
effectiveness.
Product
Link
is
deeply
integrated
into
machine
systems.
Events
and
diagnostic
codes,
as
well
as
hours,
fuel,
idle
time
and
other
detailed
information
are
transmitted
to
a
secure
web
based
application,
VisionLink™.
VisionLink
includes
powerful
tools
to
convey
information
to
users
and
dealers,
including
mapping,
working
and
idle
time,
fuel
level
and
more.
•
S·O·S SM Services
–
Helps
manage
component
life
and
decrease
machine
downtime,
increasing
productivity
and
efficiency.
Regular
fluid
sampling
can
help
track
what
is
going
on
inside
your
machine.
Wear
related
problems
are
predictable
and
easily
repairable.
Maintenance
can
be
done
to
accommodate
your
schedule,
resulting
in
increased
uptime
and
flexibility
in
maintenance
repairs
before
failure.
Parts Availability
Caterpillar
provides
an
unsurpassed
level
of
personalized
service
to
help
you
work
more
cost
effective
and
effi
cient.
By
utilizing
a
worldwide
parts
network
Cat
dealers
help
minimize
machine
downtime
and
save
money
by
delivering
replacement
parts
within
24
hours.
Resale Value
Owning
quality
equipment
is
an
important
factor
in
maintaining
resale
value.
Caterpillar
is
not
only
known
for
machines
that
are
better
built,
but
provides
product
and
dealer
support
to
maintain
the
reliability
and
durability
of your
machine.
12