B&B Electronics EKI-6311GN-EU - Manual - Manual (Page 55)

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Chapter 7 Trouble shooting
This chapter provides trouble shooting procedures for basic problems with the EKI-6311GN. For
warranty assistance, contact your service provider or distributor for the process.
Q 1. How to know the MAC address of EKI-6311GN?
MAC Address distinguishes itself by the unique identity among network devices. There are two
ways available to know it.
• Each device has a label posted with the MAC address. Please refer below.
Figure 23 MAC Address
Q 2. What if I would like to reset the unit to default settings?
You may restore factory default settings in “Configuration File” from “Management”.
Q 3. What if I would like to backup and retrieve my configuration settings?
You may do the backup by generating a configuration file or retrieve the settings you have
backed up
previously in “Configuration File” from “Management”.
Q 4. What if I cannot access the Web-based management interface?
Please check the followings:
• Check whether the power supply is OK; Try to power on the unit again.
• Check whether the IP address of PC is correct (in the same network segment as the unit);
• Login the unit via other browsers such as Firefox.
• Hardware reset the unit.
Q 5. What if the wireless connection is not stable after associating with an AP under
wireless client mode?
• Since the EKI-6311GN comes with a built-in directional antenna, it is recommended make the
EKI-6311GN face to the direction where the AP is to get the best connection quality.
• In addition, you can start “Site Survey” in “Wireless Basic Settings” to check the signal