Crown Audio IQ-USM 810 - Manual (Page 36)

Page 36
IQ-USM 810 IQ Digital Processor / Digital Mixer
IQ-USM 810 Reference Manual
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
T T T T Telephone: elephone: elephone: elephone: elephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile: Facsimile: Facsimile: Facsimile: Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Inter Inter Inter Inter Internet: net: net: net: net:
http://www.crownaudio.com
7 Service
Crown amplifiers are quality units that rarely require
servicing. Before returning your unit for servicing,
please contact Crown Technical Support to verify the
need for servicing.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not re-
move covers. No user serviceable parts inside.
Refer servicing to a qualified technician.
7.1 Factory Service
IQ products are serviced only at the Crown Factory.
To obtain factory service, fill out the service information
page found in the back of this manual and send it along
with your proof of purchase and the defective unit to the
Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Cus-
tomer Service to obtain prepaid shipping labels prior
to sending the unit. Or, if you prefer, you may prepay
the cost of shipping, and Crown will reimburse you.
Send copies of the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
7.1.1 Factory Service Shipping Instructions:
1. Before sending a Crown product to the factory
for service, first call the Crown Service Depart-
ment for a return authorization (RA) number. Or go
online to http://crownweb.crownintl.com/
crownrma/.
2. Be sure to fill out the service information form that
follows and enclose it with your shipment, either
inside the box or in a packing slip envelope se-
curely attached to the outside of the shipping
carton. Do not send the service information form
separately. If you are sending the unit from a
Shipping Center, we recommend taping the form
to the product. We also recommend recording the
serial number and model before shipping for your
reference.
3. To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don't have the original carton, you
may obtain a product service foam-in-place ship-
ping pack from the Crown Factory Service Depart-
ment at the number listed below. For non-warranty
service, you may also provide your own shipping
pack, however we still recommend using a Crown
Supplied Shipping Container. Minimum recom-
mended requirements for materials are as follows:
275 P.S.I. burst test Double-Wall carton that allows
for 2-inch solid Styrofoam on all six sides of unit or
3 inches of plastic bubble wrap on all six sides of
unit; securely seal the package with an adequate
carton sealing tape. Do not use light boxes or
"peanuts." Damage caused by poor packing can-
not be covered under warranty.
4. Do not ship the unit in any kind of cabinet (wood
or metal). Ignoring this warning may result in ex-
tensive damage to the unit and the cabinet. Ac-
cessories are not needed-do not send the
product documentation, cables and other hard-
ware.
If you have any questions, please contact Crown Fac-
tory Service.