Crown Audio IQ-P.I.P.-SMT - Manual (Page 37)

Page 37
IQ P.I.P.–SMT
8 Service
This unit has very sophisticated cir-
cuitry which should only be serviced
by a fully trained technician.
8.1 Worldwide Service
Service may be obtained from an au-
thorized service center. (Contact your
local Crown/Amcron representative
or our office for a list of authorized
service centers.) To obtain service,
simply present the bill of sale as proof
of purchase along with the defective
unit to an authorized service center.
They will handle the necessary pa-
perwork and repair.
Remember to transport your unit in
the original factory pack.
8.2 North American Service
Service may be obtained in one of
two ways: from an authorized service
center or from the factory. You may
choose either. It is important that you
have your copy of the bill of sale as
your proof of purchase.
8.2.1 Service at a North American
Service Center
This method usually saves the most
time and effort. Simply present your
bill of sale along with the defective
unit to an authorized service center
to obtain service. They will handle the
necessary paperwork and repair. Re-
member to transport the unit in the
original factory pack. A list of autho-
rized service centers in your area can
be obtained from our Technical Sup-
port Group.
8.2.2 Factory Service
To obtain factory service, fill out the
ser
ser ser ser service infor vice infor vice infor vice infor vice information page mation page mation page mation page mation page that fol-
lows and send it along with proof of
purchase and the defective unit to
the Crown factory. For warranty ser-
vice, we will pay for ground shipping
both ways in the United States after
receiving copies of the shipping re-
ceipts. Shipments should be sent
“UPS ground.” (If the unit is under
warranty, you may send it C.O.D. for
the cost of freight via UPS ground.)
The factory will return it via UPS
ground. Please contact us if other ar-
rangements are required.
Always use the Always use the Always use the Always use the Always use the
original factor
original factor original factor original factor original factory y y y y
pack to transpor pack to transpor pack to transpor pack to transpor pack to transport the unit. t the unit. t the unit. t the unit. t the unit.
Factory Service Shipping Instruc-
tions:
1. When sending a Crown product to
the factory for service, be sure to fill
out the service information form that
follows and enclose it inside your
unit’s shipping pack. Do not send
the service information form sepa-
rately.
2. To ensure the safe transportation of
your unit to the factory, ship it in an
original factory packing container. If
you don’t have one, call or write
Crown’s Parts Department. With the
exception of polyurethane or
wooden crates, any other packing
material will not be sufficient to with-
stand the stress of shipping. Do not
Do not Do not Do not Do not
use loose, small size packing ma- use loose, small size packing ma- use loose, small size packing ma- use loose, small size packing ma- use loose, small size packing ma-
terials.
terials. terials. terials. terials.
3. Do not ship the unit in any kind of
cabinet (wood or metal). Ignoring
this warning may result in extensive
damage to the unit and the cabinet.