4 what to do if, 1 no connection to meter, 2 user administration cannot be set up – Xylem HL MKII MultiLab User User Manual
Page 8: 3 forgotten the password, No connection to meter, User administration cannot be set up, Forgotten the password, 4what to do if
W
HAT
TO
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IF
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M
ULTI
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U
SER
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ba76147d01
04/2013
4
What to do if...
4.1
No connection to meter
4.2
User administration cannot be set up
4.3
Forgotten the password?
Cause
Remedy
USB cable defective
Use another USB cable
Baud set on the meter is too high
• Set lower baud rate on the meter
(menu, System/interface)
• Quit the setting menu
• Restart the
MultiLab User
program.
• Re-establish the connection
USB VCP driver is not installed
Install USB VCP driver
Cause
Remedy
The firmware version of the meter
does not support this feature
• Carry out a firmware update (see
operating manual of your meter)
Cause
Remedy
Password for a user name forgotten
• Erase the user name
• Re-enter the user name
• Send the list
The user can assign a new password
with the next login.
Administrator password forgotten
Contact the service department.