Troubleshooting – Hotpoint Ariston Top loading ECOT6F 1291 (EU) User Manual
Page 11
 
GB
11
Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure 
that the problem cannot be not solved easily using the following list. 
Problem:
The washing machine does not 
switch on.
The wash cycle does not start.
The washing machine does not 
take in water (the indicator light for 
the first wash cycle stage flashes 
rapidly).
The washing machine continuously 
takes in and drains water.
The washing machine does not 
drain or spin.
The washing machine vibrates a lot 
during the spin cycle.
The washing machine leaks.
The START/PAUSE indicator light 
(orange) and the function indicator 
lights flash rapidly.
There is too much foam.
Possible causes / Solutions:
•	 The	appliance	is	not	plugged	into	the	socket	fully,	or	is	not	making	contact.
•	There	is	no	power	in	the	house.
•	The appliance Lid is not shut properly.
•	The	ON/OFF	button	has	not	been	pressed.
•	The	START/PAUSE	button	has	not	been	pressed.
•	The	water	tap	has	not	been	opened.
•	A	delayed	start	has	been	set	(see “Personalisation”).
•	The	water	inlet	hose	is	not	connected	to	the	tap.
•	The	hose	is	bent.
•	The	water	tap	has	not	been	opened.
•	There	is	no	water	supply	in	the	house.
•	The	pressure	is	too	low.
•	The	START/PAUSE	button	has	not	been	pressed.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(see “Installation”).
•	The	free	end	of	the	hose	is	under	water	(see “Installation”).
•	The	wall	drainage	system	is	not	fitted	with	a	breather	pipe.
If the problem persists even after these checks, turn off the water tap, switch 
the appliance off and contact the Assistance Service. If the dwelling is on one of 
the upper floors of a building, there may be problems relating to water drainage, 
causing the washing machine to fill with water and drain continuously. Special 
anti-draining valves are available in shops and help to avoid this inconvenience.
• The wash cycle does not include draining: some wash cycles require the drain
phase to be started manually.
• The EASY IRON function has been activated: To complete the wash cycle,
press the START/PAUSE button (“Personalisation”).
•	The	drain	hose	is	bent	(see “Installation”).
•	The	drainage	duct	is	clogged.
•	The	drum	was	not	unlocked	correctly	during	installation	(see “Installation”).
•	The	washing	machine	is	not	level	(see “Installation”).
•	 The	washing	machine	is	trapped	between	cabinets	and	walls	(see “Installation”).
•	The	water	inlet	hose	is	not	screwed	on	properly	(see “Installation”).
•	The	detergent	dispenser	drawer	is	blocked	(for	cleaning	instructions,	see 
“Care and maintenance”).
• The drain hose is not fixed properly (see “Installation”).
• Switch off the machine and unplug it, wait for approximately 1 minute and
then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• The detergent is not suitable for machine washing (it should display the text
“for washing machines” or “hand and machine wash”, or the like).
• Too much detergent was used.