AT&T 1815 - Manual (Page 10)

If this answering system does not work properly, try the
following suggestions. If you’re still having difficulty, call
1 800 222–3111.
No Dial Tone
• Make sure all plugs are connected properly. Check the
line cord connections at the wall jack and at the
telephone. Also check the coiled cord connections at
both ends.
• Unplug the telephone and connect it to another wall
jack. If you still have no dial tone, the problem is with
your phone line.
• If the system is not connected to AC power and
batteries are not installed, you will not hear a dial tone.
Call Cannot Be Dialed, or Is Dialed Slowly
If you have pulse dialing service, you cannot dial numbers with
the dial mode set to tone. See the TELEPHONE OPERATION
section of this manual to set the dial mode. Set the mode to pulse,
then hang up and dial again.
If you have tone dialing service, you may be able to use either
tone or pulse dialing mode. If you set the mode to tone, numbers
are dialed much more quickly.
Problems with Message Window or Indicator Lights
• Press O to make sure the system is on.
• Make sure all plugs are connected properly. Check the
line cord connections at the wall jack and at the
telephone. Make sure the power cord is securely
connected to both the answering system and an
electrical outlet not controlled by a wall switch.
Use only the power cord supplied with this product.
For a replacement, contact 1 800 222–3111.
Telephone Does Not Ring
• Make sure the RINGER switch is set in the LO or HI
position.
• If there are several other telephones on the same line,
try disconnecting some of the other telephones.
Having too many telephones connected can create
problems such as low ringer volume, or impaired
sound quality during calls.
LOW BATTERY Light Is On
• Make sure the batteries are correctly installed.
• If the light stays on, replace the batteries with 4 new ones.
Messages Are Incomplete
• The system can accept messages up to 3 minutes long.
If a caller leaves a very long message, part of it might
be lost when the system disconnects the call after
3 minutes.
• If the caller pauses for more than 7 seconds, the system
stops recording and disconnects the call.
• If the system’s memory fills up during a message, the
system stops recording and disconnects the call.
System Does Not Answer
After Correct Number of Rings
• If the Toll Saver feature is in operation, the number of
rings changes from four to two when you have new
messages waiting.
• In some cases, the system might be affected by the
ringing system used by the local telephone company.
• If the system’s memory is full, or the system is off, the
system answers after 10 rings.
System Does Not Respond to Remote Commands
• Make sure you are calling from a touch tone phone.
When you dial a number, you should hear tones. If you
hear clicks instead, the phone is not a touch tone
telephone.
• The answering system may not detect the Remote
Access Code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
• There may be noise interference on the phone line you
are using. Press dial buttons firmly.
• Make sure you are entering your Remote Access Code
correctly.
• You might be calling from a phone that sends tones too
short for your answering system to detect.
Power Failure
• If you have installed batteries, you will be able to make
calls in the event of a power failure.
• If the system is disconnected from AC power
answering system features will not operate. Your
announcement and messages are retained in memory
during a power failure, but you will need to reset the
clock.
• The system operates in dial pulse mode during a power
failure, but returns to whatever dial mode setting you
have selected when power is returned.
I N C A S E O F D I F F I C U L T Y