Multichannel Systems NeuroExplorer - Manual (Page 11)

1.2. Working with Sentinel Keys
General
NeuroExplorer requires a Sentinel key to operate. Sentinel drivers need to be installed so that
NeuroExplorer can communicate with the Sentinel keys. These drivers are installed when you run
NeuroExplorer setup (NeuroExplorer4Setup.exe).
Running NeuroExplorer via Remote Desktop
If you would like to run NeuroExplorer via remote desktop, you will need to use Sentinel Protection
Server on the server (the computer that runs NeuroExplorer). - Install NeuroExplorer on the server -
Open Safenet downloads page: http://www.safenet-
inc.com/support_and_downloads/download_drivers/ - Download Sentinel Protection Installer - Run
Sentinel Protection Installer on the server and choose Complete option - Reboot the server
Error Messages and Troubleshooting
Error Message Description and Probable
Cause
Troubleshooting
Unable to initialize Sentinel
library Sentinel drivers are not
installed or driver version is
not supported. Make sure that Sentinel drivers version
7.4.0 or later are installed:
- Open Control Panel | Add or Remove
Programs and verify that Sentinel
System Driver Installer 7.4.0 is listed in
Currently Installed Programs.
- If an older version (prior to 7.4.0) of
Sentinel Driver installer is listed,
remove this version and reboot the
computer.
- To install the 7.4.0 drivers, run the
driver installer:
C:\Program Files\Nex
Technologies\NeuroExplorer\SentinelD
rivers\SentinelSetup.7.4.0.exe
- Reboot the computer after installing
the drivers.
Unable to find Sentinel key NeuroExplorer Sentinel key
is not attached to the
computer or there is a
problem communicating with
the key. 1) Verify that you are using a
NeuroExplorer key. The code
SRB10491 should be printed on the
key. The newer keys also have
Neuroexplorer printed on them.
2) Make sure that Sentinel drivers
version 7.4.0 or later are installed.
- Open Control Panel | Add or Remove
Programs and verify that Sentinel
System Driver Installer 7.4.0 is listed in
Currently Installed Programs.
- If an older version (prior to 7.4.0) of
Sentinel Driver installer is listed,
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