White’s Electronics Prizm 6T - Manual (Page 21)

21
Prizm™ 6T
Repair Service
White’s reputation has been built on quality products backed by
quality service. Our factory Authorized Service Centers are
factory trained and equipped. They offer the same quality
service as the factory. Service before and after the sale is the
cornerstone of our customer relations.
Before shipping detectors for service -
A. Contact your Dealer. There may be a quick, simple fix or
explanation that will prevent having to send the detector in for
service.
B. Double check the obvious, such as batteries, and try
the detector in another area to be sure there is not outside
electrical interference.
C. Be sure to send all necessary parts with your detector,
such as search coils and batteries as these items can result in
symptoms.
D. Always include a letter of explanation about your concern,
even if you have talked to the Service Center by telephone.
E. Take care in packaging your detector for shipping. Always
insure your package, and always keep a receipt of shipping.
F. Clearly state in your explanation with the detector how you
would like any incidental or consequential costs to be handled
such as return shipping, accessories, overnight shipping, service
outside of the two year warranty, etc.