Brocade Network Advisor Installation and Migration Guide (Supporting Network Advisor 12.3.0) - Manual (Page 18)

xviii Brocade Network Advisor Installation and Migration Guide
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Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. Management Application Serial Number
To obtain the Management application serial number, select Help > License. The License
dialog box displays.
2. General Information
• Switch model
• Switch operating system version
• Software name and software version, if applicable
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
3. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
• Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side
on the left
• Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
• Brocade 7600—On the bottom of the chassis
• Brocade 48000—Inside the chassis next to the power supply bays
• Brocade DCX—On the bottom right on the port side of the chassis
• Brocade DCX-4S—On the bottom right on the port side of the chassis, directly above the
cable management comb
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