Contacting your dealer – Elitegroup G551 User Manual
Page 87
Ensure that the disk has been formatted.
Consult your operating system manual for information on
formatting floppy diskettes.
Solution:
Problem:
Solution:
Problem:
Solution:
Problem:
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.
Eject the diskette, remove the write protection, and try again.
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Try using another diskette or free up some space on the diskette.
The disk drive is not operating. Contact your dealer for support.
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.
•
Check the cable connection.
•
Check the mouse with another application to see if there is a
software incompatibility problem.
•
If possible, check the mouse with another computer to see if it works.
If it doesn’t operate on a different system, the mouse might be
broken.
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If you still have a problem after reading the preceding sections, the next
step is to contact your dealer. Your dealer can determine if the problem is
something that requires the computer to be taken to the shop. Before you
call your dealer, however, prepare the following information:
•
How is your computer configured? Your dealer needs to know what
peripheral devices you are using.
•
What messages, if any, are on the screen?
•
What software were you running at the time?
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