Avigilon ACC Mobile Version 1.4.0.2 for Android - Manual (Page 20)

Troubleshooting & Support
Notification Icons
Gateways and Sites have a set of notification icons to tell you their connection status.
Gateway Notification Icons
l
— You are connected to the Gateway and all Sites are accessible.
l
— You are connected to the Gateway but the connection requires your attention. Some Sites may be
disconnected.
l
— You are disconnected from the Gateway.
Site Notification Icons
l
— You are connected and logged in to the Site.
l
— You are connected and logged in to the Site, but there may be a license issue. Contact your
System Administrator.
l
— You are disconnected from the Site.
l
— You are not logged in to the Site.
l
— You provided an incorrect username or password.
Contacting Avigilon Support
If you encounter an issue while using the app, you have the option of sending Avigilon Technical Support an
email directly from your mobile device.
17 Troubleshooting & Support