Avigilon Gallagher Command Center 7 Integration - Manual (Page 16)

Avigilon Control Center 5 System Integration Guide with Gallagher Command Centre
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If you are unable to watch live video and a symbol appears over the camera,
the connection was unsuccessful. Confirm the following then test the
connection again:
o The camera is connected to the Avigilon Server it was assigned to in the
Gallagher Camera Setup procedure.
o The camera’s logical ID matches the Identification assigned to the
camera during the
Gallagher Camera Setup procedure.
o The FTCAPI was installed properly.
o The installation and configuration procedures were completed in full.
If the connection continues to be unsuccessful, contact Avigilon support at [email protected] .
Viewing Live Video and Controlling PTZ
• In the Gallagher Command Centre, open the External Systems Master List
Window, right-click a camera and select Watch.
If the Avigilon camera is configured for pan, tilt, and zoom (PTZ), the PTZ controls will
automatically appear when you view live video.