Avigilon S2 NetBox Integration - Manual (Page 9)

Avigilon Control Center 5 System Integration Guide with S2 NetBox
5
This may be caused by a time difference between the S2 NetBox and the server where
the integration is installed. The S2 NetBox and the integration server can be running in
different time zones, but there can be no more than 5 minutes off from the Coordinated
Universal Time (UTC) setting on the S2 NetBox or a communication error occurs.
• To check the time difference between the S2 NetBox and the integration
server, open the S2 NetBox web client and expand the left menu to Monitor >
Live Monitoring > Activity Log.
On the Activity Log page, there is a live clock displayed in the top left corner of
the page.
Compare the clock in the S2 NetBox web client with the clock on the integration server. If
there is more than a 5 minute time difference from UTC, correct the server clock to match
the S2 NetBox.
1. In the Windows Control Panel, click Date and Time.
2. Manually change the server’s minute setting to match the S2 NetBox. Be aware
of any time zone difference in the settings.
Permission Changes Not Reflected in the S2 NetBox
If you change the integration user’s permissions in the Avigilon Control Center Client
software, the changes are not reflected in the S2 NetBox. For example, you decide to
remove the Use PTZ Controls permission for the integration user. When the integration
user logs in to the S2 NetBox, the PTZ controls are still available.
The integration needs to be rebooted to apply the user changes from the Avigilon Control
Center to the S2 NetBox. Perform one of the following:
• Reboot the integration gateway service.
a.
Open the Windows Services window and locate the Avigilon to S2
Gateway Service.
b. Select the service and click Stop.
c. Click Start.
• Reconfigure the Avigilon Control Center in the S2 NetBox
d.
In the S2 NetBox web client, open the Configure Avigilon NVR page.
e. Click Delete.
f. Complete Configuring Avigilon Control Center in the S2 NetBox on page 3.