Delmhorst Instrument HT-3000 - Manual (Page 8)

SERVICE FOR YOUR METER
hBefore sending in your meter we recommend you give one
of our trained technicians a call. Many times troubleshoot-
ing can be taken care of over the phone. Call us at
877-DELMHORST.
hPack your meter securely. Enclose a purchase order or let-
ter with a brief description of the problem.
hThere is no need to call us for a return authorization num-
ber if you are within the U.S. Customers outside the U.S.
must contact us for more specific instructions prior to
returning a meter. Include your name, address, daytime
phone and fax numbers or e-mail address. If you believe
the meter is under warranty, please provide the original
sales slip or invoice.
h Ship via UPS, Express Mail, Priority Mail or any
overnight courier who provides prompt service. Do not use
standard parcel post.
h Insure your instrument for its full value and ship prepaid.
We are not responsible for damage in transit.
h We do not accept COD shipments or cover any incoming
freight or duty charges on returned merchandise.
h Turnaround time on repairs is approximately two weeks.
hWe will call you with an estimate if you specifically
request one, or if we determine that the meter may be too
costly to repair.
h Non-warranty repairs will be returned via UPS/GROUND,
unless you have already established an alternate shipping
method. Payment may be made by credit card. We accept
Visa/Mastercard and American Express. When your repair
is complete, we will contact you for the credit card infor-
mation.
h Warranty repairs will be returned at no charge, if
shipped within the U. S., via UPS/GROUND. Freight
charges for expedited services (Federal Express,
UPS/1DAY, UPS/2DAY, etc…) are the customer’s respon-
sibility and will be charged as per the above terms.
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HT-3000.qxp:FX-2000 owners manual 4/21/09 3:46 PM Page 9