Data, Default template file, Service and support – Crystal DataLoggerXP User Manual

Page 19: Troubleshooting, How to contact us, Default.template.file, Service.and.support, How.to.contact.us, Service.and.support troubleshooting

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Page 

DataLogger

XP

User’s Manual

Data

Data is copied to the location specified in the Options Dialog. The user must provide the sheet,
row, and column reference. If the reference is invalid, the data will be copied to the default active
cell when the template is opened (usually column A of row 1 in the first worksheet in the Excel
workbook). When the data is copied, it will overwrite any existing cell contents, but cell formatting
will not be modified.

Default.Template.File

It is possible to configure DataLoggerXP to always use a specific template file when saving data in
Excel workbook format. By checking the Use Excel template by default checkbox in the Options
Dialog and selecting the Excel template file to use, when saving data, the system will automati-
cally open this template file to create the workbook. The Use Excel template by default option
also changes the default save type from a Comma Separated Text File to an Excel Workbook.

Service.and.Support

Troubleshooting

This section provides possible solutions to common problems encountered when working with
DataLoggerXP and the XP2i in data logging mode. For additional troubleshooting support, please
see the troubleshooting section in the XP2i operation manual.

Problem:

Gauge display is constantly flashing

Solution:

This condition indicates the gauge’s onboard program is corrupted. This is typically

caused by a failure during a mode switch, and be recovered by using the File/Repair Gauge…
menu option. If this process fails, contact customer service for support.

Problem:

The XPi will not connect with DataloggerXP

Solution:

Make sure the gauge is on (and not displaying “d off”).

How.to.contact.us:

Phone

(0) -

Toll-Free (800) 444-1850

Fax

(0) -

Email

[email protected]

Web

www.crystalengineering.net

Send your comments to:

[email protected]

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