Milestone Retail 2.2 - Manual (Page 8)

Milestone XProtect Retail 2.2; User’s Manual
www.milestonesys.com Page 8 How to Investigate
Query types
The Milestone XProtect Retail application has two different types of queries: normal queries and
group by queries.
• Normal queries are simple queries resulting in a set of specific transactions where each line
in the result set represents one transaction.
• Group by queries are aggregated queries resulting in a set of records representing several
transactions.
A transaction line may be greyed out in the result set. There can be several reasons for this:
• the Milestone surveillance system doesn’t have any video matching the transaction
• the Retail System is not correctly connected to the Milestone surveillance system
•
no camera has been assigned to the till
Tip: You can filter out the greyed out lines by clicking in the menu View and selecting Hide
filtered rows.
Performing a Normal Query
When you perform normal queries you will see a window like this:
Every transaction is represented by a single line in the table. By clicking on a transaction line the
Milestone XProtect Retail application will show the transaction with the receipt and the matching
video (see Viewing Transactions and Video on page 10).
Note: If the Milestone XProtect Retail system is not correctly connected to the Milestone
surveillance system it is not possible to access the Video tab and clicking on a line in the result set