Brother PS-9000 - Manual (Page 32)

31
Questions & Answers
This chapter answers questions and offers solutions to problems that might arise when using the
product.
Symptom Cause Remedy
CD-ROM is
inserted, but
does not start
automatically. If your computer does not
support Autorun, the main
menu will not automatically
appear after the CD-ROM is
inserted.
In this case, run “autorun.exe” in the root directory
(D:\ if the CD-ROM is loaded in drive D of the
computer) of the CD-ROM.
PS-9000 is not
found after
searching
during setup
with the
Brother
PS-9000
Utility.
Make sure that the LINK LED
is blinking. If the LINK LED is
not blinking, PS-9000 may not
be properly connected to the
network.
Check for the following, and then initialize PS-9000 to its
factory default settings and set it up from the beginning.
•Check if PS-9000 is turned on.
•Check if the network cable is inserted correctly
to PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the
Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
If communication is limited to TCP/
IP, PS-9000 may not be found. If a personal firewall is activated, deactivate it. If
TCP/IP filtering limitations are applied, remove them.
The print job is
not printed.
Make sure that the LINK LED
is blinking. If the LINK LED is
not blinking, PS-9000 may not
be properly connected to the
network.
Check for the following, and then initialize PS-9000 to its
factory default settings and set it up from the beginning.
•Check if the PS-9000 power is turned on.
•Check if the network cable is inserted correctly
to PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the
Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
•Check if PS-9000 and the P-touch are connected
properly.
•Check if the USB cable is connected properly.
If you are using the TCP/IP
protocol, ping PS-9000 with
the set IP address to see if
there is any reply. If there is no
reply to pinging, the IP address
may not be set properly.
Reset PS-9000 to its factory default settings and set it
up again from the beginning.
Example: When sending a ping in Windows
®
98
MS-DOS
Go to “Start” – “Programs” – “MS-DOS Prompt”
and run “Ping xxx.xxx.xxx.xxx”. You will see the
message below. “xxx.xxx.xxx.xxx” is the IP
address of PS-9000.
•When there is a reply to pinging:
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
•When there is no reply to pinging:
Request timed out.
Request timed out.
Request timed out.
Request timed out.