Brother TD-2020 - Manual

Quick Reference Guide and
Warranty Information
Thank you for purchasing the Brother TD‑2020/2120N/2130N.
The TD‑2020/2120N/2130N (hereafter referred to as “the printer”) is a
powered desktop thermal printer.
Be sure to read the User’s Guide (CD‑ROM), Product Safety Guide
(Printed), Quick Reference Guide (this manual), Software User’s Guide
(CD‑ROM) and Network User’s Guide (CD‑ROM:TD‑2120N/2130N only)
before using the printer. We suggest that you keep these documents in a
handy place for future reference. To download the latest manuals, please
visit the Brother Solutions Center at http://solutions.brother.com/, where
you can also download the latest drivers and utilities for your printer, get
product support and answers to frequently asked questions (FAQs).
Options cannot be used with the TD‑2020.
Options can be used with the TD‑2120N/2130N. For details, refer to the
User’s Guide.
Printed in China
US ENG
LBC221001
General Description
Front „
9
10
11
12
13
14
15
11 16
1
2
3
4
5
6
7
8
Back „
(TD‑2020)
18
19 20
17
(TD‑2120N/2130N)
18
19 20
21
22
17
POWER indicator 1
2 (Power) button
Media exit 3
RD Roll compartment top cover 4
STATUS indicator 5
6 (Feed) button
7 (Print) button
Cover release lever 8
Tear bar 9
NOTE: Before using the printer, remove
the cover over the tear bar.
Do not dispose of the removed cover.
In order to avoid injuries when the printer
is not being used, attach the cover to the
tear bar.
Print head 10
Transmissive/gap sensor 11
Media guide 12
Media tip guide 13
Media guide adjustment lever 14
Platen roller 15
Reflective/black mark sensor 16
External media feed slot 17
Serial port 18
Power connector 19
Mini‑USB port 20
USB host port (TD‑2120N/2130N only) 21
Ethernet network port 22
(TD‑2120N/2130N only)
Attaching the Filter Core
When connecting the AC adapter, attach the filter core in order to
adequately maintain printer efficiency.
Attach the filter core as shown in the figure below, pressing it closed
until you hear a click.
1
2
3
1 ft (30 cm)
To printer 1
Filter core 2
AC adapter 3
Connecting the Printer to an AC Power
Outlet
Connect the AC adapter to the printer, and then plug the AC power
cord into an AC power outlet to power the printer.
Connect the AC adapter to the printer. a
Connect the AC power cord to the AC adapter. b
Connect the AC power cord to a nearby AC power outlet c
(100 ‑ 240 V, 50 ‑ 60 Hz).
1
2
AC adapter 1
AC power cord 2
Installing the Printer Driver and the
Software
The screenshot shown below may differ slightly from that of the actual
product.
NOTE
If Windows ® 8 is being used, make sure that Adobe ® Reader ® is the
default program for opening PDF files and that Internet Explorer is
the default web browser.
Insert the installer CD‑ROM into your CD‑ROM drive. If the a
language screen appears, choose your language.
Click [
b Standard Installation].
You can refer to the User’s Guide by clicking [ „ User’s Guides].
Read the license agreement, and click [ c Agree] if you agree with
the terms and conditions.
Click [
d Install] to start the installation, and follow the on‑screen
instructions to complete the Standard Installation.
For details, see the User’s Guide on the CD‑ROM.
Indicators
= Indicator is lit
G = Green
O = Orange
R = Red = Indicator is blinking
= Indicator blinks 1 or 3 times, then turns off
= Indicator is lit or blinking in any color or pattern
(off) = Indicator is off
Example: G = Indicator is blinking in green
POWER STATUS Description
G
Printer turned on
Initializing
O RD Roll compartment top cover open
G
Receiving data
Transferring/importing data
O Now cooling
O
(3 times)
O
(3 times)
Resetting the incrementing field
O
(1 time)
O
(1 time)
Initializing complete
G
R
(Once every
1.8 seconds)
Error 1
See “Troubleshooting” above.
G
R
(Twice every
1.8 seconds)
Error 2
See “Troubleshooting” above.
R R System error
R (off) In boot mode
POWER STATUS Description
O
(3 times)
G
(3 times)
Now resetting
O In mass storage mode
O
G
(1 time)
Processing file in mass storage mode
G
Wireless LAN on and connected* „
(when using the optional WLAN interface)
Bluetooth on*
„
(when using the optional Bluetooth interface)
USB host port connected to a supported
„
device
G
(Once every
3 seconds)
Wireless LAN on but not connected*
(when using the optional WLAN interface)
G
Now setting WPS*
(when using the optional WLAN interface)
G
(3 times)
Bluetooth switched*
(when using the optional Bluetooth interface)
*TD‑2120N/2130N only
Internet Addresses
Brother Global Web Site: http://www.brother.com
Brother Developer Center: http://www.brother.com/product/dev/
For Frequently Asked Questions (FAQs), Product Support and Technical
Questions, and Driver Updates and Utilities: http://solutions.brother.com
Troubleshooting
The POWER indicator is not lit.
Is the AC power cord inserted correctly? „
Check that the AC power cord is inserted correctly. If it is, try plugging it into another AC power
outlet.
Be sure to use a genuine Brother AC adapter.
„
Is the rechargeable Li‑ion battery (optional) installed correctly? „
If the rechargeable Li‑ion battery (optional) is being used, check that it is installed correctly.
If the POWER indicator still does not light up, contact Brother Customer Service.
„
The indicators show that the printer is in boot mode.
The AC adapter was unplugged while the firmware was being updated, and the printer started „
up in boot mode the next time it was started.
This issue must be resolved. Contact your reseller or Brother Customer Service for assistance.
The indicators show that the printer is cooling.
The print head or motor is too hot. „
Print head:
If the print head becomes too hot, it may produce imaging on the paper in areas not intended
to be printed. This condition is normal when printing a large number of documents with a high
print density. The printer will stop, then resume printing after the print head has cooled down. To
avoid or delay the onset of this condition, print using a lighter density setting, reduce the amount
of black areas being printed (for example, remove background shading and colors in graphs
and presentation documents). Also, make sure that the printer has adequate ventilation and is
not located in an enclosed space.
Motor:
If the printer is used continuously, the motor will become too hot. In this case, the printer will
stop and resume printing after the motor has cooled down.
NOTE: This condition may occur more often when the printer is used at a high altitude (above
3,048 m (10,000 feet)) due to the lower air density available to cool the printer.
The indicators show that a system error has occurred.
If this condition occurs, turn off the printer, and then contact your reseller or Brother Customer Service.
The printer does not print.
Is a cable loose? „
Check that the cables are connected securely.
Is the STATUS indicator blinking?
„
An error occurred. Check the error details in “Indicators” below, and then see “If the STATUS
indicator was blinking in red”.
Media is not fed correctly.
Is the print head or platen roller dirty? „
Although the print head generally remains clean under normal use, dust or dirt from the platen
roller may become stuck to the print head.
If this occurs, clean the print head or platen roller.
Are the sensors in the correct position?
„
Check that the sensors are correctly positioned.
Has the paper size information been registered with the printer?
„
If the paper size information has not been registered with the printer, the media will not be fed
correctly.
A data transmission error appears on your computer.
Is the correct port selected? „
Check that the correct port is selected.
Is the printer in cooling mode (the POWER indicator is blinking in orange)?
„
Wait until the indicator stops blinking, and then try printing again.
Is someone printing via the network?
„
If you try to print while other users are printing large amounts of data, the printer will be unable
to accept your print job until the ongoing printing is finished. In such a situation, execute the
print job again after the other jobs are completed.
Media is jammed. / Media is not ejected correctly after printing.
Is there dust or dirt on the platen roller preventing it from turning freely? „
Check that the media exit path is not blocked. „
Is there adhesive on the media exit, or has a media misfeed occurred? „
Remove the RD Roll, and then reinstall it. „
Check that the RD Roll compartment top cover is firmly closed. „
If the label peeler (optional) is being used, check that printer driver settings for the Peeler „
function have been specified correctly.
The print quality is poor. / Printed labels contain white streaks.
Adjust the printing density. The print density can be specified in the printer driver’s dialog box or „
the “ Printer Setting Tool”.
Is there dust or dirt on the print head or platen roller preventing it from turning freely? „
Clean the print head or platen roller.
Printed barcodes cannot be read.
Print labels so that barcodes are aligned with the print head as shown below. „
1
2
3 Print head 1
Barcode 2
Printing orientation 3
Try using another scanner. „
We recommend printing the barcodes with [ „ Give priority to quality] selected from the
[ Quality] options.
I want to reset the printer/delete the data transferred from the computer.
To reset the printer, perform the following procedure.
Press and hold the 1 (Power) button to turn the printer off.
Press and hold the 2 (Feed) button and the (Power) button until the POWER, indicator
lights in orange and the STATUS indicator blinks in green.
While holding down the
3 (Power) button, press the (Feed) button 6 times.
Release the 4 (Power) button.
All the transferred data from the computer will be deleted, and the printer will be reset to its factory
settings.
I want to cancel the current print job.
Make sure that this printer is turned on, and then press the (Power) button.
Maintaining the Printer
Maintenance of the printer may be carried out as required. However,
some environments require that maintenance must be done more
frequently (for example, in dusty conditions). If dirt or dust is not
removed, the printed labels may contain white streaks, or media may
become jammed.
Print Head Maintenance „
Use a dry cotton swab to wipe the print head (1).
1
2
Platen Roller Maintenance „
Use a piece of cellophane tape to remove dirt from the platen roller (2).
Media Exit Maintenance
„
If adhesive accumulates at the media exit (3) and media becomes
jammed, disconnect the printer from the AC power outlet, and then
clean the media exit with a cloth slightly moistened with isopropyl
alcohol.
3
Printing the Printer Setup Information
You can use the (Print) button to print a report that lists the following
printer settings:
Program version „
Printer usage history „
Missing dot test pattern „
List of transferred data „
Communication settings „
NOTE
You can use [ • Device settings] of the “Printer Setting Tool” to set,
in advance, which items will be printed.
The node name will also appear in the communication settings.
•
The default node name is “BRWxxxxxxxxxxxx”. (“xxxxxxxxxxxx” is
based on your printer’s MAC address/Ethernet address.)
Make sure that a roll of 2.25" (57mm) receipt paper has been a
loaded, and the RD Roll compartment top cover is closed.
Turn on the printer.
b
Hold down (for at least 1 second) the c (Print) button until the
POWER indicator starts blinking in green and the printer setup
information is printed.
NOTE
For printing the printer setup information, we recommend using •
2.25" (57mm) receipt paper.
The length required for printing differs depending on the
information to be printed.
The printer setup information can also be printed from
•
[ Device settings] of the “Printer Setting Tool”.
For details, see the User’s Guide on the CD‑ROM.
Inserting the RD Roll
Press and hold the a (Power) button to turn the printer off.
Press the cover release lever (1) on either side and lift up to open
the RD Roll compartment top cover.
Open the media guides by lifting up the media guide adjustment
lever (2) and pulling the media guide outwards.
1
2
Insert the RD Roll so that the labels feed with the side to be printed b
on facing up (1), as shown.
1
While lifting up the media guide adjustment lever (1), push in both c
media guides (2) to fit the width of the paper.
Feed the end of the RD Roll under the media tip guides (3).
1
2
3
Position the end of the paper centered over the platen roller and d
slightly out of the media exit.
Close the RD Roll compartment top cover by pressing it in the center.
e
Press down until it snaps into place.
Press the (Power) button to turn the printer on.
After loading the paper, check that the transmissive/gap sensor and triangle on
the printer are aligned, or if there is a black mark on the paper, check that the
black mark is aligned with the centerline of the reflective/black mark sensor.
Printing
Install the printer driver and the software. a
Check that the printer has the correct power source. (Make sure b
that the AC adapter is connected to an AC power outlet or that a
fully charged rechargeable Li‑ion battery is installed.)
Turn on the printer. The POWER indicator lights in green.
c
Connect the printer to a computer. d
Insert the RD Roll. e
Print receipts or labels. f
Hold one edge of the ejected media and pull it up and diagonally g
toward the other edge.
For details, see the User’s Guide on the CD‑ROM.
Inserting the RD Roll (continued)
I want to reset the incrementing field.
Hold down the (Print) button for at least 5 seconds, until the POWER and STATUS indicators
blink 3 times in orange.
The media cannot be fed to the beginning of a label. / An error occurred.
If a feed error occurred, use the Custom Label Tool to apply the correct paper settings to the „
printer.
Are the sensors in the correct position?
„
Check that the sensors are correctly positioned.
Even though data is being sent to the printer, the POWER indicator is not blinking in green.
Make sure that the USB cable is connected firmly and correctly. Try using another USB cable.
If a connection is being made using the WLAN interface (optional) or Bluetooth interface (optional),
check that the slide switch for each unit has been turned on.
The labels are not being peeled off correctly (when using the optional label peeler).
Make sure that the paper is correctly fed through the label peeler. „
Has the peeler option setting been specified in the printer driver and with the “Printer Setting Tool”? „
The media is not ejected correctly (when using the optional label peeler).
Has the sensor of the label peeler been exposed to direct sunlight?
If the sensor of the label peeler has been exposed to direct sunlight, loaded media may not be
detected correctly. Use the printer in a location not exposed to direct sunlight.
The printer does not operate according to the operations performed with the touch panel
display (when using the optional touch panel display).
Does the touch panel name (A or B) printed in the upper‑right corner of the touch panel match the „
specified touch panel name, which appears in the lower‑right corner of the main screen on the LCD?
If they do not match, select [
Set Panel] from the touch panel display, and then select the correct setting.
Has the type of data assigned to one‑touch keys been correctly specified? „
If the correct setting has not be selected, select [ Keys Function] from the touch panel display,
and then correctly select [ Template] or [Database].
Although no key in the touch panel display was pressed, data was unintentionally entered
(when using the optional touch panel display)./The data that was entered is different than
the data for the touch panel key that was pressed (when using the optional touch panel
display).
Since foreign material, such as dust, caught between the touch panel, protective sheet and „
touch panel holder may cause a malfunction. Make sure that no foreign material is attached.
Has the touch panel been folded? When a folded touch panel is used, the fold may press on
„
the touch panel holder. Therefore, do not use a touch panel that has been folded.
If the STATUS indicator was blinking in red
If the STATUS indicator was blinking in red, perform the following procedures to
clear the error.
Press the (Power) button once.
If the error is still not cleared, turn the printer off, then on again.
If the error appears, even after performing the procedures described above,
contact Brother Customer Service.
TD-2020
TD-2120N
TD-2130N
Brother™ Two Year Limited Warranty
(USA Only)
Who is covered:
This limited warranty (“warranty”) is given only to the original end‑user/retail purchaser •
(referred to in this warranty as “Original Purchaser”) of the accompanying Product,
consumables and accessories (collectively referred to in this warranty as “this Product”).
If you purchased a Product from someone other than an authorized Brother reseller in the •
United States or if the Product was used prior to your purchase you are not the Original
Purchaser and the Product that you purchased is not covered by this warranty.
What is covered:
This Product includes the machine and may include Consumable and Accessory Items. •
Accessory Items may include, but are not limited to USB cable, AC adaptor and photo
sleeves. Consumable Items may include but are not limited to BMS paper, battery, tape
cassettes and label rolls.
Except as otherwise provided herein, Brother warrants that the machine and the •
accompanying Consumable and Accessory Items will be free from defects in materials
and workmanship, when used under normal conditions.
This warranty applies only to Products purchased and used in the United States. For •
Products purchased in, but used outside the United States, this warranty covers only
warranty service within the United States.
What is the length of the Warranty Periods:
Machine: two years from the original purchase date. •
Accompanying Consumable and Accessory Items: 90 days from the original purchase •
date or the rated life of consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
Physical damage to this Product; (1)
Damage caused by improper installation, improper or abnormal use, misuse, neglect (2)
or accident (including but not limited to shipping this Product without the proper
preparation and/or packaging);
Damage caused by another device or software used with this Product (including (3)
but not limited to damage resulting from use of non Brother™‑brand parts and
Consumable and Accessory Items);
Consumable and Accessory Items that expired in accordance with a rated life; (4)
Problems arising from other than defects in materials or workmanship. (5)
This limited warranty is VOID if this Product has been altered or modified in any way
(including but not limited to attempted warranty repair without authorization from Brother
and/or alteration/removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1‑800‑255‑0415 or mobileservice@
brother.com within the applicable warranty period.
Supply Brother with a copy of your dated bill of sale showing that this Product was
purchased within the United States.
The STATUS indicator is blinking.
An error occurred. „
Check the error details in “Indicators”, and then see below.
The indicators show that error 1 has occurred.
Is the correct RD Roll installed? „
Check that the correct media, for example, type (die‑cut label or continuous length tape) and
die‑cut label size, is installed.
Is the RD Roll installed correctly? „
If not, remove the RD Roll, and then reinstall it.
Are the media guides not touching the side of the RD Roll? „
Move the media guides against the side of the RD Roll.
Is there enough of the roll remaining? „
If not, install a new RD Roll.
Is the RD Roll compartment top cover open? „
Check that the RD Roll compartment top cover is closed.
After the specified length of time (120 seconds) has passed, either the access point could not „
be found or two or more access points were found. Otherwise, the received packet is incorrect
(when using the optional WLAN interface).
If the error still occurs, check for the following: „
Tape exceeding 39.37" (1 m) or incompatible files cannot be printed.
When sending a template as a BLF file, an error is indicated if the model name in the file is different.
When printing a template, an error is indicated if the specified template does not exist.
An error is indicated if the search of a template with a linked database fails.
An error is indicated if data is transferred, causing the capacity of the user storage area to be exceeded.
In these cases, turn off the printer, and then turn it on again.
If the error still occurs, contact Brother Customer Service.
The indicators show that error 2 has occurred.
Has a device been connected that is not supported by the USB host port? „
An overcurrent was detected by the USB host port, or the connection of an unsupported device
was detected. Turn off the printer, and then check the connected device.
If a USB hub is connected, the printer will automatically turn off after a certain length of time has passed.
Is the printer in mass storage mode? „
An error is indicated if the file system becomes corrupted or a file is copied while a mass
storage file is being processed. Turn off the printer.
Does the rechargeable battery have a low charge? (when using the optional rechargeable „
Li‑ion battey).
Use the AC adapter.
Has the rechargeable battery failed to recharge? (when using the optional rechargeable Li‑ion „
battey).
If the battery has not been recharged after a certain length of time, recharging has failed. Use
the AC adapter.
Has the wireless LAN or Bluetooth connection been interrupted? (when using the optional „
WLAN or Bluetooth interfaces).
The wireless LAN or Bluetooth connection established while the printer is on was interrupted.
Turn off the printer, check that the slide switch for the WLAN interface or Bluetooth interface has
been turned on, and then turn the printer on again.
What Brother will ask you to do:
After contacting Brother you will be required to send the Product properly packaged, freight
prepaid, to Brother together with a photocopy of your bill of sale.Brother will provide a Return
Authorization Number (i.e RA#) that must be written on the outside of the carton that
contains your Product and instructions to where you should return your Product. You
are responsible for the cost of shipping, packing the Product, and insurance (if you
desire). You are also responsible for loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your Product and/or accompanying Consumable and
Accessory Items is covered by this warranty and if you first reported the problem within the
applicable warranty period, Brother will repair or replace the Product and/or accompanying
Consumable and Accessory Items at no charge to you for parts or labor.
The decision as to whether to repair or replace the Product and/or accompanying Consumable
and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply
a refurbished or remanufactured replacement Products and/ or accompanying Consumable and
Accessory Items and use refurbished parts provided such replacement Products conform to the
manufacturer’s specifications for new Product/parts. The repaired or replacement Product and/or
accompanying Consumable and Accessory Items will be returned to you freight prepaid.
If the Product and/or accompanying Consumable and Accessory Items are not covered
by this warranty (either stage), you will be charged for shipping the Product and/or
accompanying Consumable and Accessory Items back to you and charged for any service
and/or replacement parts/Product at Brother’s then current rates.
Identification: Brother shall be allowed to place identification marks on equipment covered
and repaired under this agreement.
Limitations:
Brother is not responsible for damage to or loss of any equipment, media, programs or
data related to the use of this Product. Except for the repair or replacement as described
above, Brother shall not be liable for any direct, indirect,incidental or consequential
damages or specific relief. Because some states do not allow the exclusion or limitation of
consequential or incidental damages, the above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL,
WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING,
MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER
EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
This Limited Warranty is the only warranty that Brother is giving for this Product. It is the •
final expression and the exclusive and only statement of Brother’s obligations to you. It
replaces all other agreements and understandings that you may have with Brother or its
representatives.
This warranty gives you certain rights and you may also have other rights that may vary •
from state to state.
This Limited Warranty (and Brother’s obligation to you) may not be changed in any •
way unless you and Brother sign the same piece of paper in which we (1) refer to this
Product and your bill of sale date, (2) describe the change to this warranty and (3) agree
to make that change.
Important: We recommend that you keep all original packing materials, in the event that
you ship this Product.
Items included
Prin • ter
AC adapter •
AC power cord •
USB cable •
Filter Core •
CD‑ROM •
Product Safety Guide •
Quick • Reference Guide