Installation problems – Brother HL-4000CN User Manual

Page 69

Advertising
background image

10-2

Installation Problems

If you cannot print over the network, check the following:

1. Make sure that the printer is powered on, is on-line and ready to print.

Verify that the printer and the configuration are good by printing the printer
configuration list. Refer to the printer User's Guide "8.4.1 Confirming
Printer Configuration and Network Settings" If the test fails, check:

2. If the configuration page prints but you cannot print documents, try the

following


If none of the following steps are successful, there is almost certainly a hardware or
network problem.

a.

If you are using TCP/IP:
Try pinging the print server from the host operating system command
prompt with the command:

ping ipaddress

Where ipaddress is the print server IP address (note that in some
instances it can take up to two minutes for the print server load its IP
address (after setting the IP address). If a successful response is received,
then proceed to the UNIX, TCP/IP Windows NT/LAN Server,
Windows98/95/Me Peer to Peer (LPR), Internet Printing or Web
Browser troubleshooting section. Otherwise, proceed to step 3, and then
go to TCP/IP Trouble shooting section.


b.

If you are using Novell system:
Verify that the print server can be seen on the network. To do this, login
as the SUPERVISOR (not as someone with supervisor privileges) or
ADMIN (for Netware 4 or later servers), go into PCONSOLE or
NWADMIN, select PRINT SERVER INFORMATION, and select the
name of the print server (make sure that you have entered the print
server name). If you can see Print Server Status and Control in the
menu, then the print server is visible to the network, proceed to the
Novel NetWare Installation Troubleshooting Section. Otherwise, go to
step 3.

c.

If you are running AppleTalk for Macintosh:
Make sure that you can see the print server name under the
LaserWriter8 icon in the Chooser. If it is visible, then the connection is
good, so proceed to the AppleTalk for Macintosh Section. Otherwise,
go to step 3.

Advertising