Electrolux EI27BS26JS - Manual (Page 34)

34 Solutions to Common Problems
Before you call...
If you experience a problem with your refrigerator or notice a product behavior or condition that you do not understand, you can
usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this
information includes common concerns, causes, and suggested solutions.
Automatic Ice Maker
Concern Potential Cause Common Solution
Ice maker is not
making any ice.
• Ice maker is turned off.
• Refrigerator is not connected to water line
or water valve is not open.
• The water supply line is kinked.
• The water filter is not seated properly.
• The water filter may be clogged with
foreign material.
• Saddle valve on cold water pipe is clogged
or restricted by foreign material.
• Freezer ice maker wire signal arm is being
held up by an item not allowing it to go in
the on or down position.
• Turn on ice maker. For the fresh food ice maker, press and hold
the “Ice Off” button for three (3) seconds until the indicator light
is off. For the freezer ice maker, lower the wire signal arm.
• Connect the unit to the household water supply and ensure
the water valve is open.
• Ensure that the supply line does not kink when the refrigera-
tor is pushed into place against the wall.
• Remove and reinstall the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• If water dispenses slowly or not at all, or if the filter is six (6)
months old or older, it should be replaced.
• Turn off household water line valve. Remove valve. Ensure
valve is not a self-piercing saddle valve. Clean valve. Replace
valve if necessary.
• Move any item or frozen ice cubes that may block the signal
arm from being in the on or down position. See Automatic
Ice Maker-Freezer section in manual.
Ice maker is
not making
enough ice.
• Ice maker is producing less ice than
you expect.
• The water filter may be clogged with
foreign material.
• The water supply line is kinked.
• Saddle valve on cold water pipe is clogged
or restricted by foreign material.
• Heavy traffic, opening or closing of the
doors excessively.
• The fresh food and freezer ice makers will each produce
approximately 2.5 pounds of ice every 24 hours depending
on usage conditions.
• If water dispenses slower than normal, or if the filter is six (6)
months old or older, it should be replaced.
• Ensure that the supply line does not kink when the refrigera-
tor is pushed into place against the wall.
• Turn off household water line valve. Remove valve. Ensure
that valve is not a self-piercing saddle valve. Clean valve.
Replace valve if necessary.
• Press Fast Freeze to temporarily increase ice
production rate.
Freezer ice
maker will not
stop making ice.
• Ice maker wire signal arm is being held
down by some package in the freezer that
has fallen against the ice maker.
• Move the item or frozen ice cubes that may block the signal
arm from being on the off or upward position. See Automatic
Ice Maker-Freezer section in manual.
Ice cubes are
freezing together.
• Ice cubes are not being used frequently
enough or interruption of power for pro-
longed time.
• Ice cubes are hollow (shells of ice with water
inside). The hollow cubes break open in the
bin and leak their water onto existing ice,
which causes it to freeze together.
• Remove ice container and discard ice. The ice maker will
produce fresh supply. Ice should be used at least twice
weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged water
filter. Replace the water filter, and, if the condition still occurs,
check for a Saddle Valve, water valve not turned on all the
way, or kinked water supply line.
Dispenser (Ice & Water)
Concern Potential Cause Common Solution
Dispenser will not
dispense ice.
• Dispenser lock out is engaged.
• Water supply is not connected.
• Ice storage bin is empty.
• Household water line valve is not open.
• Fresh Food door is not closed.
• Ice dispensing paddle has been held in for
more than four to (4-5) minutes.
• Press and hold control lock for three (3) seconds.
• Connect water supply (see Connecting The Water
Supply section).
• Ensure ice maker is turned on. When the first supply of ice is
dropped into the bin, the dispenser should operate.
• Open household water line valve. Allow sufficient time for the ice
to be made. When ice is made, the dispenser should operate.
• Ensure Fresh Food door is closed. (See Problem Section,
Opening/Closing of Doors/Drawers)
• Motor is overloaded. Motor overload protector will reset in
approximately three (3) minutes. Ice can then be dispensed.