Troubleshooting, English – LG 55EA9800 User Manual
Page 38
ENGLISH
38
TROUBLESHOOTING
TROUBLESHOOTING
Problem
Solution
Cannot control the TV with the remote
control.
y
y
Check the remote control sensor on the product and try again.
y
y
Check if there is any obstacle between the product and the remote control.
y
y
Check if the batteries are still working and properly installed (
to
,
to
).
No image display and no sound is
produced.
y
y
Check if the product is turned on.
y
y
Check if the power cord is connected to a wall outlet.
y
y
Check if there is a problem in the wall outlet by connecting other products.
The TV turns off suddenly.
y
y
Check the power control settings. The power supply may be interrupted.
y
y
Check if the Auto sleep feature is activated in the Time settings.
y
y
If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.
If Skype doesn’t start
y
y
Check whether the Video Call Camera is properly connected to the USB port on the TV.
y
y
Check the network connection status.
If the Notification Window is not
displayed when a call is received
y
y
Check that your status is not set as “Do not disturb”.
y
y
When using certain TV functions, incoming calls can’t be received
(e.g. during a software update, etc.).
y
y
Check ‘Privacy Settings’ is “Allow calls from people in my contact list only”.
If there’s echo (e.g. when you hear
your own voice played back through
the speakers)
y
y
Change the home theater audio setting to stereo rather than surround.
y
y
Reduce the speaker volume.
y
y
Too much echo in the room can decrease audio quality.
y
y
Test microphone using the ‘Echo / Sound Test Service’.
If you’re not able to receive any video
or if it is of low quality
y
y
Internet or network congestion can degrade video quality.
y
y
Using wireless can also degrade video quality. We recommend using a wired internet connection.
y
y
Screen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video
calls.
y
y
Check whether the call quality information is marked as “critical”. If this is the case, video quality can be
degraded.
If the call ends abruptly
y
y
When certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.)
y
y
Do not unplug the Video Call Camera during a call.
If the Skype menu does not appear on
the Premium menu
y
y
Connect the camera to your TV, then update the software. For details about how to update the software,
refer to your TV manual.
Other issues
y
y
Issues may arise from network congestion of problems with the Skype network.
y
y
For further inquiries about Skype functions, visit www.skype.com.