HP Matrix Operating Environment Software - Manual (Page 4)

5 Issues, limitations, and suggested actions.....................................................49
Limitations.............................................................................................................................49
Hyper-V support limitation for bidirectional configuration.........................................................49
No automatic synchronization of configuration between sites...................................................49
Matrix recovery management job information is not preserved in certain scenarios.....................49
Minor issues..........................................................................................................................49
Firefox browser cannot be used for site export operations........................................................49
ESX configuration setting required for VMFS datastores of Matrix recovery management managed
logical servers to be visible at Remote Site............................................................................50
Activation or deactivation job hangs.....................................................................................50
Identical configuration of logical servers between sites............................................................50
One RAID Manager instance per HP P9000 Storage Management Server and One RAID Manager
instance per HP P9000 device group...................................................................................51
CLX/HP P9000 software must be installed on a separate Windows system................................51
One active Matrix recovery management configuration operation at any point in time................51
Site delete operation in Matrix recovery management does not remove HP SIM tools..................51
6 Troubleshooting........................................................................................52
Configuration troubleshooting..................................................................................................52
Configuration error messages...................................................................................................54
Warning messages.................................................................................................................57
Matrix recovery management Job troubleshooting.......................................................................58
Failover error messages...........................................................................................................61
Matrix recovery management log files.......................................................................................62
DR Protected IO serivces troubleshooting...................................................................................62
DR Protected IO services configuration troubleshooting...........................................................63
DR Protected IO services failover troubleshooting...................................................................65
Hyper-V based IO service or logical server fails activation............................................................65
7 Support and other resources .....................................................................67
Information to collect before contacting HP.................................................................................67
How to contact HP..................................................................................................................67
Security bulletin and alert policy for non-HP owned software components......................................67
Subscription service................................................................................................................67
Registering for software technical support and update service.......................................................67
How to use your software technical support and update service...............................................68
HP authorized resellers............................................................................................................68
Related information.................................................................................................................68
Matrix recovery management documentation.........................................................................69
Typographic conventions.....................................................................................................69
A Recover the CSV from online pending state..................................................71
B Documentation feeback.............................................................................72
Documentation feeback...........................................................................................................72
Glossary....................................................................................................73
4 Contents