HP Matrix Operating Environment Software - Manual (Page 100)

Deactivate, activate, power off, or power on operations
Troubleshooting items addressed in this section:
•
Messages displayed when a paused boot disk deployment is cancelled by an administrator.
What messages are displayed when a paused boot disk deployment is cancelled by an
administrator? Issue
— Possible cause
When an administrator cancels a boot disk allocation that is paused, Insight Orchestration may
display two messages on the Request page: Action
• first message indicates that the boot disk deployment was canceled by an administrator, for
example:
“ Request for 3Tier_infra_1 has been canceled by Ann. ”
•
The second message contains notes entered by an administrator at the time of the cancellation,
for example:
“ Unable to do this right now, please call me on 236-4808 to
re-schedule, Ron
”. If a note is not entered by the administrator, this message is omitted.
Role specific operations
Console
Troubleshooting items addressed in this section:
•
Insight Orchestration Console in Systems Insight Manager displays: The HP Insight Orchestration
tool cannot be displayed. Problem: Failed to login to the Insight Orchestration service from
Systems Insight Manager.
•
When logging into Insight Orchestration in Systems Insight Manager, an error page appears
stating
The HP Insight Orchestration tool cannot be displayed. Cannot contact the Insight
Orchestration service running at: <service-name>
•
Users added to the HPIO_Administrators group cannot log in to Insight Orchestration console.
•
Operating system information does not display on the Service Details page.
•
Request details displays allocated when a reservation process finishes.
•
Users are not able to login to Insight Orchestration after installation or after assigning the user
to a different Insight Orchestration group.
•
When extending the lease period, the operation fails without stating a specific reason or error
message.
•
Operation on servers under a VCDG did not complete the requested operation.
•
Moving servers to the Maintenance pool always deactivates the servers.
•
Memory resources allocated to a virtual machine host are not available after using the
Deactivate servers operation.
•
Step in the Request Details is shown as having failed.
•
Request continues to process after being canceled.
•
Some of my virtual machine templates do not appear on the Software tab.
•
Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot
order, are not caught during Insight Orchestration Designer's Import of a template from XML.
100 Troubleshooting