7 monitoring the storage catalog, 8 support and other resources, A troubleshooting – HP Matrix Operating Environment Software User Manual

Page 5: B working with brocade fibre channel networks

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Deleting a security group...............................................................................................49

Resynchronizing resources........................................................................................................49
Quarantining resources...........................................................................................................50

7 Monitoring the storage catalog..................................................................51

Monitoring inventory levels......................................................................................................51
Monitoring and managing jobs................................................................................................51
Responding to storage services.................................................................................................51

8 Support and other resources......................................................................54

Related documentation............................................................................................................54
HP technical support...............................................................................................................54
Subscription service................................................................................................................54
HP websites...........................................................................................................................55
Typographic conventions.........................................................................................................55
Documentation feedback.........................................................................................................55

A Troubleshooting.......................................................................................56

Viewing operational logs.........................................................................................................56
Addressing common issues......................................................................................................56

Storage Provisioning Manager issues....................................................................................56

SPM does not launch in browser.....................................................................................56
The user is unable to login through the SPM user interface..................................................56
Issues with multiple SPM servers managing the same volumes.............................................57
Cannot import 3PAR Storage Systems..............................................................................57
Removing initiators from an existing 3PAR volume presentation may fail................................57
EVA arrays and/or XP arrays are marked as Offline when they appear to be functioning
correctly outside of SPM.................................................................................................57
Modifying a catalog storage pool entry and unmasking the volume removes candidates........58
SPM can report volume capacity in GiB or GB..................................................................58
Restart is required if SPM loses connectivity to an XP storage array while it is attempting to
access the array ...........................................................................................................58
Importing a volume (LDEV) with exactly 256 presentation paths does not succeed..................58
SPM may mark an array offline when a volume is deleted during on-demand provisioning......59
Internet Explorer Enhanced Security Mode must be disabled...............................................59
Limitations....................................................................................................................59

Presenting an in-use storage volume to an unintended consumer may result in data loss.....59
Storage volumes must be managed by one SPM...........................................................59
Required version of Brocade Network Advisor and HP B-Series Network Advisor..............59
SPMs managing the same Brocade network must have distinct zones..............................59
Non-Brocade SAN environments must have unmanaged networks in SPM........................60
SPM supports FC fabric repair and FC fabric re-configuration where the fabric identify
remains intact..........................................................................................................60
Importing a large number of volumes is time consuming and may result in failure.............60
3PAR autonomic groups, peer motion, and virtual domains are not supported in SPM.......60
SPM cannot import or resynchronize P9500 or XP storage array resources if they are locked
by RWC..................................................................................................................60
Firmware for 3PAR storage systems.............................................................................61

No matching candidates found.......................................................................................61

Managed SAN......................................................................................................................61

Managed SAN cannot be imported.....................................................................................61

Unmanaged SAN...................................................................................................................61

Unmanaged SAN cannot be imported..................................................................................61
Unmanaged Zoned SAN goes offline after update.................................................................62

B Working with Brocade Fibre Channel networks............................................63

Minimum requirements............................................................................................................63

Contents

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