HP Smart Update Manager Version 6.0.0 - Manual (Page 66)

Function Log Files
Contains information of HP SUM discovery, installation
status and errors if any. <target>\hpsum_log.txt
<target> is the name of the target in the source selections
screen.
Contains the log data of the components. Hpsum_detail_log.txt
Stores persistent data on the user's system. hpsum.ini
If you are running HP SUM in offline mode, use the following instructions to collect trace directories
and logs.
1. Launch HP SUM in offline mode.
2. Launch the command prompt from the HP SUM GUI by pressing CTRL-ALT-D-B-X.
NOTE: After approximately 30 seconds, the command prompt will appear over the HP SUM
GUI window.
3. Change the directory to the directory running HP SUM. For example, cd
/mnt/bootdevice/SPP2012060B/hp/swpackages
.
4. Type ./GatherLogs.sh to collect the HP SUM logs. All logs are collected in a .tar.gz
file in the directory where you placed HP SUM. The log file is named
HPSUM_Logs_$(datetime).tar
.
5. Place the logs on a removable media if you want to view them on another computer.
Baseline troubleshooting
HP SUM lists SUSE Enterprise Linux dependencies for Red Hat Enterprise Linux systems
Solution: No action to take. HP SUM incorrectly lists the SUSE components. HP SUM will install
the Red Hat components.
HP SUM displays two versions of the same component when creating a custom
baseline
Solution: Multiple instances of the same component can be seen when creating a custom baseline
because the same component exists in the multiple baselines that were selected to be included in
the custom baseline. When you create a custom baseline, make sure you only select one version
of a component if it is included in multiple source baselines.
HP SUM stops responding when performing inventory on large baselines
Solution: Only perform inventory on one large (SPP-size) baseline at a time. Performing inventory
on more than one inventory might use too many system resources.
HP SUM does not return an error when you enter incorrect credentials forDownload
from hp.com
Solution: Verify that the user credentials are correct.
Node troubleshooting
HP SUM does not respond when editing a node with sudo
Solution: Make sure the user that is logged into HP SUM is part of the administrator group for the
system.
66 Troubleshooting