HP Insight Control Software for Linux User Manual

Page 35

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3.

Add the HP SIM CMS IP address to the Accept SNMP Packets from these hosts box.

4.

In the Default WBEM Settings box, enter the user name and password.

5.

From the HP SIM console, select Options

→Discovery.

6.

In the Discovery configuration box, clear the Use discovery filters check box, and then click
Save.

7.

Perform a discovery of the undiscovered virtual machine hosts and guests.

For information about performing basic HP SIM tasks, see the HP Systems Insight Manager User
Guide
.

HP SIM console identifies a virtual machine guest as an unknown or unmanaged
device

To resolve this issue:
1.

Verify that the correct IP address is assigned to the virtual machine guest and that the virtual
machine guest can be pinged from the HP SIM CMS.

2.

Select Options

→Protocol Settings→Global Protocol Settings, and then verify that the IP address

or name of the HP SIM CMS is listed.

3.

On the System page of HP SIM CMS, verify that WBEM is listed in the Product Description >
Management Protocols box.

4.

On the virtual machine guest, click Services, and then verify that the WMI service is listed and
started.

5.

From the Systems Insight Manager CMS Control Panel, select Add or Remove Programs, and
then verify that Pegasus WMI Mapper 2.7 is installed.

6.

On the HP SIM CMS, clickServices, and then verify that WMI Mapper service is listed and
started.

7.

From the HP SIM console, select Options

→Protocol Settings→Global Protocol Settings, and

then verify that the correct user name and password are entered.

8.

Verify thatEnable WBEM check box is selected.

9.

Verify that the correct user name and password are entered in the Systems Sign-in credentials
box of the guest.

10. Verify that no virtual machine guest host names begin with the underscore character.
11. To perform an Identity Systems event on the virtual machine guests, select Options

→Discovery.

12. On the HP SIM CMS, restart the WMI and WMI Mapper services. If the issue appears to be

specific to one virtual machine guest, restart the WMI service on the specific virtual machine.

13. Uninstall and reinstall WMI Mapper.

To install WMI on Microsoft Windows NT virtual machine guests, see

http://www.microsoft.com/

downloads/details.aspx?familyid=C174CFB1-EF67-471D-9277-4C2B1014A31E

The virtual machine is discovered as an unmanaged system

For VMware and Microsoft Virtual Server virtual machines only, a virtual machine might appear
as unmanaged when you perform a discovery. To resolve this issue:
1.

Log in to HP SIM.

2.

Select to view a collection that shows the unmanaged systems.

3.

Select the unmanaged systems.

4.

Select Options

→Identify Systems, and then click Run Now.

5.

When identification is complete, return to step 2 to determine whether any virtual machines
are still listed as unmanaged. If so, repeat steps 3 through 5 until all virtual machines are
listed as managed.

After all virtual machines are managed, they remain in that state even if you perform a discovery
again.

HP Systems Insight Manager console integration

35

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