Phone support period, Placing a call, After the phone support period – HP ENVY 100 e-All-in-One Printer - D410b User Manual
Page 46: Additional warranty options
This section contains the following topics:
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After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and
. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
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Product name (HP ENVY 100 e-All-in-One D410 series)
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Serial number (located on the back or bottom of the product)
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Messages that appear when the situation occurs
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Answers to these questions:
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Has this situation happened before?
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Can you re-create it?
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Did you add any new hardware or software to your computer at about the time
that this situation began?
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Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP ENVY at additional costs. Go to
, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
Chapter 8
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Solve a problem