7 support and other resources, Index – HP OneView for Microsoft System Center User Manual

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No HP ProLiant server appears in any DL, BL, or ML group......................................................79
System is discovered as an HP ProLiant server but is not monitored...........................................79
Expected associated classes do not appear in the Server State view or the Group State view.......79
Event view and Performance view are empty..........................................................................80
The Server State view shows a server that is no longer monitored, but the Group Diagram view
still shows that the server is monitored...................................................................................80
Alert Descriptions in the Alert Properties view are truncated.....................................................80
Alert notifications repeat value displayed in Path, and Path and Source values appear to be
swapped..........................................................................................................................80
Not all component statuses are updated instantly after a previously monitored device comes back
online...............................................................................................................................80
Limitations on using the Operations Manager Gateway Server.................................................80
The Group Diagram view shows folders named by initials.......................................................80
Server icon or alert state of a managed server appears gray...................................................81
The HP System Management Homepage task shortcut is not accessible.....................................81
Web Console is a read-only view and is not supported in this release of the HP ProLiant Server
Management Pack for System Center....................................................................................81
Server not monitored with HP Insight Management WBEM Providers........................................81
Server not monitored with HP Insight Management Agents......................................................81
Diagnostic script results not updated when HP ProLiant server WMI Cooling Collection monitor
changes state....................................................................................................................82
Incorrect HP Insight Management Agents version appears in the SCOM console........................82
HP ProLiant Server WMI Health Collections are not discovered in the SCOM console.................82
The server state is warning or critical, but System Management Homepage does not show any
state errors........................................................................................................................82
HP ProLiant Management Tasks do not start failed HP Insight Management Agent services..........82
HP ProLiant Management Tasks can report an unexpected exit code.........................................83
HP ProLiant virtual nodes are not visible in the SCOM console.................................................83
Virtual Machine Computer objects display in Windows Computers view...................................83
Client systems running on non-server Windows (for example, ProLiant Workstation Blades) do not
appear in the SCOM console..............................................................................................83
Workstation client nodes are discovered even when the parameter Enabled in the Client Discovery
Rule is overridden to False...................................................................................................83
Workstation client nodes are discovered even when the Client Discovery Rule is disabled after
upgrade to HP ProLiant Server Management Pack version 1.30 or higher..................................83
Active Alert view displays only one alert when there are multiple device state changes................83

7 Support and other resources......................................................................85

Information to collect before contacting HP.................................................................................85
How to contact HP..................................................................................................................85
Registering for software technical support and update service.......................................................85

How to use your software technical support and update service...............................................85
Warranty information.........................................................................................................86

HP authorized resellers............................................................................................................86
Related information.................................................................................................................86
Typographic conventions.........................................................................................................87

8 Documentation feedback...........................................................................88
A Installing the HP ProLiant Server Management Pack for System Center 1.x........89
B HP ProLiant Server Management Pack (v 1.x) for Microsoft System Center Support
Information.................................................................................................92

HP SCOM Management Packs support......................................................................................92

HP ProLiant Server Management Pack (v 1.80) for System Center .............................................92

Index.........................................................................................................94

Contents

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