HP USB SmartCard CCID Keyboard - Manual (Page 11)

A Troubleshooting
Solving Common Problems
Table A-1 Troubleshooting
Problem Possible Cause Solution
F10 Setup shows a smart card when
the HP ProtectTools, now known as HP
Client Security Software is not installed
or has BIOS enabled. Smart card BIOS support was
previously enabled then removed. ● Enter F10 Setup and manually
disable the smart card feature.
● Or, re-enable BIOS support via the
HP ProtectTools, now known as
HP Client Security Software.
● Or, leave the F10 Setup option
enabled; for future BIOS enable
with HP ProtectTools, now known
as HP Client Security Software.
The smart card LED occasionally turns
solid blue. A secure transaction is taking place. The smart card reader LED blinks blue
when data is being read by the reader.
However, when a secure transaction is
enabled, the LED becomes solid blue.
The smart card LED is solid blue and
the keyboard is not working. The smart card reader is in secure PIN
mode. Wait until the secure transaction is
complete and the LED turns off.
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support .
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may call technical
support. Have the following information available when you call:
● Serial number of the HP accessory located on the bottom of the product
● Purchase date on invoice
● Condition under which the problem occurred
● Error messages received
● Hardware configuration
● Hardware and software you are using
Solving Common Problems 5