HP XP P9500 Storage - Manual (Page 98)

Firefox Web browser problems on UNIX
Note the following when using Firefox Web browser on UNIX:
•
If a java_vm process or a Firefox Web browser process becomes unavailable, Remote Web
Console performance is affected. Delete the abnormal process and continue with Remote Web
Console operations.
•
When using Remote Web Console on the Japanese version of the Firefox Web browser, you
must use the X Server Emulator to properly configure the browser, as follows:
In a B Shell, enter the following command:
LANG=C
export LANG
In a C Shell, enter the following command:
setenv LANG C
When you use Remote Web Console with Firefox, movements of the focus may differ from
movements of the focus in Internet Explorer. For example:
•
When the Remote Web Console login window appears, the focus is not on the User Name
box. Even if the User Name box is emphasized, you cannot enter any characters in it.
•
When you move the focus by using the Tab key, the destination browser window does not
become active.
When you click Logout at the upper right in the Remote Web Console main window on Firefox,
the Remote Web Console login window appears after you logout. (With Internet Explorer, the
window closes after the logout.
Downloading dump files using the FD Dump tool
Use the FD Dump tool to download dump files onto a hard disk drive. The downloaded dump files
can be used for the following reasons:
•
For troubleshooting purposes. Use the FD Dump tool to download dump files from SVP and
give it to the HP service personnel.
•
For checking configuration. First click Refresh All command to refresh the configuration
information, and then use the FD Dump tool to download dump files.
Prerequisites
•
No other user (including SVP user) should be using the FD Dump tool.
•
No maintenance operation is being performed.
•
You must have Support Personnel role to log in.
To download dump files from the SVP:
1. Start a Web browser, and specify the following URL to open the Tool Panel:
https://IP-address-or-host-name-of-SVP/cgi-bin/utility/toolpanel.cgi
2. Click Download Dump Files. The Login dialog box opens.
3. Enter the user ID and password, and click Login. The Download Dump Files dialog box opens.
4. Select a file that you want to download.
•
Existing Dump files indicate the dump file for the last time you downloaded.
•
Normal Dump files include all information about the SVP and minimum information about
the storage system. Select this option if you have a less serious problem, such as incorrect
display.
98 Troubleshooting