HP Command View for Tape Libraries Software - Manual (Page 175)

8. When the support ticket is complete, click Finish. The new support ticket appears in the right
panel.
Viewing a support ticket
Support tickets appear in a separate window. To view a support ticket:
1.
In the Library window, click the Support tab.
2. In the left panel, select Support Ticket. A list of the support tickets that you have generated
appears in the right panel.
3. In the right panel, select a component under the name of the support ticket, and then select
Actions
→View Selected Support Ticket.
The support ticket appears in a separate window.
NOTE: If you have a popup blocker, it will prevent the new window from appearing. You
can either set your popup blocker to enable pop-ups on this site or hold the Ctrl key while
selecting the View Selected Support Ticket command.
Using support tickets 175