5 appendix, A. support, B. event messages – HP Integrity NonStop J-Series User Manual
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5 Appendix
A. Support
Support for Web ViewPoint is available through HP's 24-hour Global Mission Critical
Support Centers (GMCSC) throughout the world. In the U.S. call 1-800-255-5010.
International numbers see pages 5 through 7 of:
B. Event Messages
This section lists all EMS Events that can be generated specifically from the WASAP application
conditions and processing.
WASAP EMS SSID: TANDEM.278 or TANDEM. WVPASAP
(Note: The proper EMS template must be installed to implement the symbolic SSID subsystem
name for WASAP. The default ID will be 278.
WASAP Processing Errors - EMS Messages
WVPASAP 102
<Program Name> <Function Name>: Process/Backup Creation Error <Error Number>,<Error
Detail>
Relating to one of the following functions or activities: a) Creating and verifying creation of a new
process. b) Primary process attempting to create a backup upon first coming up.
Cause: a) Occurs on the “PROCESS_CREATE_” Guardian procedure call if the process creation
failed. The process creation error and the detail are part of the event. b) Occurs on the
“__ns_start_backup” Guardian procedure call. The Guardian error number indicating what the
cause was is part of the event text. Process create failure could occur due to various reasons, for
e.g. invalid process handle (Error 2).
Effect: a) The daily database updates or the one-time loads will not be completed. b) The
primary process will be unable to create a backup process and the nonstop operation of WASAP
will not take effect.
Recovery: For Primary Process, the error type and sub type can be located in the "Guardian
Procedure Calls" reference manual. This manual will describe why the PROCESS_CREATE_ call
Web ViewPoint ASAP User Guide – 528941-003
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