HP ENVY Recline 23-k119c TouchSmart All-in-One Desktop PC - Manual (Page 66)

If entering a security code is not the problem, you may have a corrupted WLAN connection. Many
times, Windows can automatically repair a corrupted WLAN connection.
● If there is a network status icon in the notification area, at the far right of the taskbar, right-click
the icon, and then click Troubleshoot problems.
Windows resets your network device and attempts to reconnect to one of the preferred
networks.
● If there is no network status icon in the notification area, follow these steps:
1. From the Start screen, type c, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
3. Select Troubleshoot problems, and then select the network you want to repair.
Current network security codes are unavailable
If you are prompted for a security code (or network key) or a name (SSID) when connecting to a
WLAN, the network is protected by security. The SSID and security code are alphanumeric codes
that you enter into your computer to identify your computer to the network. You must have the current
codes to connect to a secure network.
● For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
● For a private network, such as a network in an office or at a public Internet chat room, contact
the network administrator to obtain the codes, and then enter the codes when your are prompted
to do so.
Some networks change the SSID or network keys used in their routers or access points on a
regular basis to improve security. You must change the corresponding code in your computer
accordingly.
If you are provided with a new wireless network key and SSID for a network, and if you have
previously connected to that network, follow the steps below to reconnect to the network:
1. From the Windows desktop, click the network status icon in the notification area, at the far right
of the taskbar.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.
2. Right-click the network, and then click Properties.
NOTE: If the network you want is not listed, check with the network administrator to be sure
that the router or access point is operating.
3. Click the Security tab and enter the correct wireless encryption data into the Network security
key box.
4. Click OK to save these settings.
Cannot connect to the wireless router
If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by
removing power from the router for 10 to 15 seconds.
60 Chapter 11 Troubleshooting