Rack stability, Hp technical support, Customer self repair – HP MSA Controllers User Manual
Page 13: Product warranties, Subscription service
HP P2000 G3 FC/iSCSI MSA System User Guide
13
Rack stability
WARNING!
To reduce the risk of personal injury or damage to equipment:
•
Extend leveling jacks to the floor.
•
Ensure that the full weight of the rack rests on the leveling jacks.
•
Install stabilizing feet on the rack.
•
In multiple-rack installations, secure racks together.
•
Extend only one rack component at a time. Racks may become unstable if more than one component is
extended.
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support web site:
Collect the following information before calling:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and numbers
•
Applicable error messages
•
Operating system type and revision level
•
Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
Customer self repair
HP customer self repair (CSR) programs allow you to repair your storage product. If a CSR part needs
replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do
not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be
accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the CSR
website:
Product warranties
For information about HP storage product warranties, see the warranty information website:
Subscription service
HP strongly recommends that customers sign up online using the Subscriber's choice web site:
.
•
Subscribing to this service provides you with e-mail updates on the latest product enhancements, newest
versions of drivers, and firmware documentation updates as well as instant access to numerous other
product resources.
•
After signing up, you can quickly locate your products by selecting Business support and then Storage
under Product Category.