HP Virtual Connect Flex-10 10Gb Ethernet Module for c-Class BladeSystem User Manual

Page 15

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Troubleshooting 15

Error message

Resolution

Unable to get enclosure VC mode information

Log into VC Manager GUI and resolve any errors with VC
Manager. Reset the OA to factory defaults, and then log

into the VC Manager GUI.

Initialization process failed. Firmware update
cannot continue.

Check update requirements, and then try the update
again.

File extraction failed

Verify that the Virtual Connect firmware package is
correct, or download it again from the HP website.

Firmware update failed on module

See the fwupdate####.log file.

Unable to transfer file to module

Verify connectivity between the client and the enclosure.

Unable to configure module for update

Verify connectivity between the client and the enclosure.

Another firmware update is currently in progress Wait until the current update is complete before

attempting to update the firmware.

The specified activation ordering method is not
valid

Verify that the activation order method (-oe or -of) is

correct.

Before contacting HP technical support, be sure to have the Virtual Connect Support Utility log file
(fwupdate####.log) available.

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