Contents 5
Hardware problems ................................................................................................................................... 66
Power problems ............................................................................................................................... 67
General hardware problems ............................................................................................................. 68
Internal system problems ................................................................................................................... 71
System open circuits and short circuits ................................................................................................ 77
External device problems .................................................................................................................. 78
Software tools and solutions ........................................................................................................................ 83
Introduction to software problems ...................................................................................................... 83
Firmware maintenance ..................................................................................................................... 86
Contacting HP ........................................................................................................................................... 88
Contacting HP technical support or an authorized reseller .................................................................... 88
Server information you need .............................................................................................................. 88
Operating system information you need ............................................................................................. 89
Battery ....................................................................................................................................... 91
Regulatory compliance notices ..................................................................................................... 92
Regulatory compliance identification numbers ............................................................................................... 92
Federal Communications Commission notice ................................................................................................. 92
FCC rating label .............................................................................................................................. 92
FCC Notice, Class A Equipment ........................................................................................................ 92
FCC Notice, Class B Equipment ......................................................................................................... 92
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 93
Modifications ............................................................................................................................................. 93
Cables ...................................................................................................................................................... 93
Canadian notice (Avis Canadien) ................................................................................................................ 93
European Union regulatory notice ................................................................................................................ 94
Disposal of waste equipment by users in private households in the European Union .......................................... 94
Japanese notice ......................................................................................................................................... 95
BSMI notice ............................................................................................................................................... 95
Korean notice ............................................................................................................................................ 95
Laser compliance ....................................................................................................................................... 96
Battery replacement notice .......................................................................................................................... 96
Taiwan battery recycling notice ................................................................................................................... 96
Power cord statement for Japan ................................................................................................................... 97
Acoustics statement for Germany (Geräuschemission) .................................................................................... 97
Electrostatic discharge ................................................................................................................. 98
Preventing electrostatic discharge ................................................................................................................ 98
Grounding methods to prevent electrostatic discharge .................................................................................... 98
Technical support ........................................................................................................................ 99
HP contact information ................................................................................................................................ 99
Before you contact HP ................................................................................................................................ 99
Customer Self Repair .................................................................................................................................. 99
Acronyms and abbreviations ...................................................................................................... 107
Documentation feedback ........................................................................................................... 110
Index ....................................................................................................................................... 111
