HP Deskjet F4240 All-in-One Printer - Manual (Page 121)

Solution 6: Make sure that the product is turned on
Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 7: Restart the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 8: Check the print driver status
Solution: The printer driver status might have changed to either Offline or Stop
printing.
To check the printer driver status
1. In the HP Solution Center, click the Settings tab.
2. Click Status.
If the status is Offline or Stop printing, change the status to Ready.
Cause: The status of the printer driver has changed.
If this did not solve the issue, try the next solution.
Solution 9: Check the print queue for canceled jobs
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was still in the queue.
Chapter 12
118 Troubleshooting
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