HP StorageWorks XP10000 Disk Array - Manual (Page 94)

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For details on the Migrate - Step 4 of 4 popup window, see 7-3 Steps for Performing a Migration
12-2 Troubleshooting Procedures
If an error occurs while you are using Tiered Storage Manager, follow the troubleshooting procedures shown in
Figure 12-1.
Figure 12-1 Troubleshooting Procedures
When an error occurs, do the following:
1. Check the status of the error.
Check the status of the error at the time the error occurred. If a message is displayed, check the message
and take the appropriate action.
2. Locate the error and examine the log. Then take corrective action.
If you cannot resolve the problem by checking the message, see the message log for the Tiered Storage
Manager server. Using the message logs, identify where the error occurred, and then remove the cause
of the error. In order to locate the error, see the message ID. For information on the message ID, refer to
the HP StorageWorks XP Tiered Storage Manager Server Installation and Configuration Guide.
3. Contact customer support.
If you cannot resolve the problem by checking the message log for the Tiered Storage Manager server,
collect maintenance information by using the Trouble Information Acquisition tool and contact customer
support. For information on the Trouble Information Acquisition tool, refer to the HP StorageWokrs XP
Tiered Storage Manager Server Installation and Configuration Guide.
12-3 Message and Trace Logs
The Tiered Storage Manager Web client creates message and trace logs to help you identify and solve any
problems.
12-3-1 Message Logs
Message logs contain information about the history of executed processing and processing results. They
include a name and an output destination folder, as shown in Table 12-4.
Table 12-4 Message Log
Type of Log
Information Log File Name Output Destination Folder
GUI message
log HTSMGuiMessage n.log # Windows:
Tiered-Storage-Manager-installation-folder\logs
Solaris:
<server installation folder>\logs
#: n represents a number from 1 to the number-of-files-specified-in-the-environment-settings. To specify the
number of files, change the value of the logger.guiMessageFileCount in the environment settings file
logger.properties
. For information on the environment settings file logger.properties, refer to the HP
StorageWorks XP Tiered Storage Manager Server Installation and Configuration Guide.
Troublesho
oting