HP Photosmart Premium TouchSmart Web C309 - Manual (Page 166)

9. Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
Errors 163
Solve a problem