HP Virtual Connect 1.10Gb-F Ethernet Module for c-Class BladeSystem User Manual

Page 11

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Troubleshooting 11

Error message

Resolution

Unable to get enclosure VC mode information

Log into VC Manager GUI and resolve any errors with VC

Manager. Reset the OA to factory defaults, and log into

the VC Manager GUI.

Initialization process failed. Firmware update

cannot continue.

Check update requirements and try the update again.

File extraction failed

Verify that the Virtual Connect firmware package is

correct, or download again from the HP website.

Firmware update failed on module

See the fwupdate.log file.

Unable to transfer file to module

Verify connectivity between the client and the enclosure.

Unable to configure module for update

Verify connectivity between the client and the enclosure.

Another firmware update is currently in progress Wait until the current update is complete before

attempting to update the firmware.

The specified activation ordering method is not
valid

Verify that the activation order method (-o) is correct.

Before contacting HP technical support, be sure to have the Virtual Connect Support Utility log file
(fwupdate.log) available.

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