HP Photosmart A637 Compact Photo Printer - Manual (Page 78)

Solution 3: Print on correct side of paper
Solution: Make sure the paper is loaded with the side to be printed facing up.
Cause: You may be printing on the wrong side of the paper.
If this did not solve the issue, try the next solution.
Solution 4: Clean print cartridge
Solution: Clean the print cartridge. For more information, see “Clean the print
cartridge automatically” on page 59 .
Cause: You may need to clean the print cartridge.
Solution 5: Replace print cartridge, if necessary
Solution: Print a test page. For more information, see “Print a test page”
on page 63 . Replace the print cartridge if necessary. For more information, see “Insert
or replace the print cartridge” on page 60 .
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
Cause: The print cartridge may be low on ink.
If this did not solve the issue, try the next solution.
Bluetooth printing problems
Before contacting HP support, read this section for troubleshooting tips, or go to the online
support services at
www.hp.com/support . Be sure to also read the documentation that
came with your HP Bluetooth wireless printer adapter (if you are using one) and your
device with Bluetooth wireless technology.
• My Bluetooth device cannot find the printer.
• No page came out of the printer.
• Print quality is poor.
• The photo printed with borders.
• My computer cannot set the device name using the Bluetooth wireless connection.
My Bluetooth device cannot find the printer.
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Wait until Bluetooth printer is ready to receive data
• Solution 2: Check Bluetooth Visibility setting
• Solution 3: Check Bluetooth Security level setting
Chapter 7
76 Troubleshooting
T
roub
les
hoot
ing