HP OmniBook 2000 Notebook PC User Manual

Page 32

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Troubleshooting

Solving Basic Problems

1-32

If your operating system is Windows 95

If no text is displayed during reboot, or if things stop before you see “Starting
Windows 95...”, the unit probably requires service.

If you see “Starting Windows 95...” during startup followed by error messages,
reboot again—but when you see “Starting Windows 95...”, press

F8

to get the

startup menu. Choose a startup option that might help you discover or fix the
problem.

Use the “safe mode” option to start Windows with a basic configuration.
Run ScanDisk (in System Tools) to fix problems with drive C. You can also
make other changes to repair your startup files.

Use the “step-by-step” option to step through each startup command to find
where problems occur, so you can repair or restore any files indicated.

If drive C (the hard disk) isn’t working properly, insert the Support Utility floppy
disk in the floppy drive, then press

CTRL+ALT+DEL

to reboot from drive A—then

choose the Minimum Startup option. At the MS-DOS prompt, type

scandisk c:

to fix certain problems with drive C. You can use other

commands on drive A to try to repair drive C. Then remove the floppy disk and
try rebooting again. If it still doesn’t start, you could try reinstalling all of the
original files on drive C—see “If you need to reinstall all original files on drive C”
below.

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