HP Officejet 6100 - Manual (Page 49)

Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Print.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
•
Solution 1: Make sure you are using original HP ink cartridges
• Solution 2: Check the ink levels
• Solution 3: Check the paper loaded in the input tray
• Solution 4: Check the paper type
• Solution 5: Check the print settings
• Solution 6: Print and evaluate a print quality report
• Solution 7: Contact HP support
Solution 1: Make sure you are using original HP ink cartridges
Solution: Check to see if your ink cartridges are original HP ink cartridges.
HP recommends that you use original HP ink cartridges. Original HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are
not covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 45