HP Vectra VLi8 - Manual (Page 25)

English 21
2 Basic Problem Solving
Need More Help?
Need More Help?
Refer to the Troubleshooting and Upgrade Guide for more detailed
help. This manual is available from HP’s web site at:
www.hp.com/go/vectrasupport .
Some troubleshooting tips:
• Restart your PC and see if the problem recurs.
• If you have a software problem, refer to the software documentation
or help facility. If the problem persists, contact the software
provider’s support.
• Run HP DiagTools. You can create a hardware profile of your PC
(Support Ticket) that can be faxed or mailed to support. See page 18
for information on using DiagTools.
• Visit the HP support Web site ( www.hp.com/go/vectrasupport )
to see whether this is a known problem.
• Update your PC’s BIOS (Basic Input/Output System). The latest
BIOS for your PC and instructions on updating the BIOS are available
from HP’s support Web site at:
www.hp.com/go/vectrasupport .
• Record the details of the problem so that you can describe it
accurately. See “Collecting Information on Your PC Before
Contacting Support” on page 22.
• Think of anything you may have changed recently on your PC.
• If possible, have your system up and running and close by when you
call.
• Contact your HP dealer, or contact HP support outside of peak times
(mid-morning and early evening). See “Hewlett-Packard Support
and Information Services” on page 22 for more information.
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