HP 3PAR System Reporter Software - Manual (Page 226)

Errors incurred by the CLI sampler process.
Errors incurred by the CLI sampler process may include loss of network connectivity to the HP 3PAR
StoreServ Storage, a timeout because the CLI process took too long to get the data, or authentication
failure on the CLI connection (the user was removed or password changed).
In both cases, the sampleloop process restarts the inservsample process so, if the error is not
persistent, sampling can resume. If the error is persistent, then the inservsample process will
continuously log the error and restart.
Sampleloop for a storage system fails when TPDCERTFILE path variable is not set
properly
Sampleloop for a storage system fails with the error
2013-10-23 06:38:07: Status from <Storage System IP>: failed
{<TPDCERTFILE environment variable PATH> is not a regular file.}
child killed: SIGABRT (2 secs)
This issue occurs if System Reporter is used to manage HP 3PAR Storage System with HP 3PAR
OS 3.1.2 MU3 P16, 3.1.1 MU3 P27, or 2.3.1 MU5 P35 patches and, if any host application or
user manually creates the TPDCERTFILE environment variable whose path is not set properly.
These patches have HP 3PAR Storage System enhancement that creates a new self-signed SSL
certificate.
Ensure that TPDCERTFILE environment variable is set with a valid path.
For more information on TPDCERTFILE variable usage, see HP 3PAR OS 3.1.2 MU3 Patch 16
Release Notes.
Sampler Service/Daemon Errors
Unlike HP 3PAR StoreServ Storage sampling errors, when the sampler service or daemon
(sampleloop) incurs an error, it causes the service to exit. Before it exits, sampleloop sends an
email with the error information if an email address is configured for reporting errors (see
“Configuring Sampling Policies” (page 116) ).
Generally, errors in the compactdb, dedupinv and trimdb processes cause these processes to log
errors in their respective logs and exit, which in turn causes sampleloop to log the error and exit.
Troubleshooting Adaptive Optimization Components
Adaptive Optimization components include a regionmover process for each HP 3PAR StoreServ
Storage for which adaptive optimization is enabled. Since the regionmover processes are created
by the main sampleloop service or daemon, the regionmover_<inserv_ip>.log files are
created in the same directory as the sampling components (see
“Sampling Component Log Files”
(page 224) ).
Troubleshooting the Web Server Components
Errors generated by the Apache HTTP Server are logged in the errors.log file in the logs
directory (default location on Windows is C:\Program Files\Apache Group\Apache2\logs
and the default location on Linux is /var/log/httpd
).
Troubleshooting the Excel Client
This section contains troubleshooting information for the System Reporter Excel client.
•
If clicking on a button displays handles for resizing the button, the security level of Excel has
been set too high and macro code is not being allowed to execute. Change the security level
226 Troubleshooting System Reporter